Assistant Depot Manager

Key Accountabilities & Responsibilities • To encourage development and train employees to increase personal performance levels and maintain team values. • To directly communicate with Senior and Area Managers as appropriate and in the absence of the Depot manager • To ensure correct processing of sales/refunds for all customers and adherence to all Company cash and Security procedures • To provide potential and existing customers the highest level of service, in person and via the telephone • To contribute to increasing profitability and turnover of the Depot, while achieving individual and Depot targets • To deal with enquiries from customers in a courteous, professional and knowledgeable way, effectively communicating the full range of products and services offered by the company • To ensure correct processing of sales for customers, quoting correct pricing, delivery dates and stock requirements. Ensuring all documents are filed correctly • To undertake the responsibility of key holder as required • To undertake the responsibility of banking, with total adherence to the procedures in the Depot policies and procedures manual • To adhere to all aspects of confidentiality and Data Protection in order to comply with current legislation • To uphold the Company’s core Health and Safety values within the depot, thus providing sufficient information, instruction, and training to all staff and others within remit, while exercising a safe working practice at all times This is not intended to be an exhaustive list of responsibilities, but outlines the main points of the role. Key Performance Indicators • Activities completed accurately, on time and to an acceptable standard • Successful running of the Depot in the manager’s absence, escalating queries to the relevant department where necessary • Customer queries resolved to their satisfaction • Positive feedback from customers and colleagues Job Dimensions Travel to business unit areas is required, including attending management meetings. The post holder must be flexible in working arrangements and be able to meet the travel requirements according to the demands of the post. Key Challenges • Supporting the manager on the return of acceptable Stock Inventory results in line with company targets by maintaining an accurate stock file through 100% compliance to all Howdens Joinery guidelines and operational procedures • To work in collaboration with the Depot Manager in delivering the vision and management approach of your Depot • To have a good understanding of the depot costs including the P/L account About You: • Proven experience of managing a team is ideal • Must have determination and patience • Must be a self-motivated person • Excellent customer service skills • Ability to communicate effectively at all levels • Able to prioritise workload • Excellent planning and organising skills Data Protection All employees must not, without permission, disclose any information regarding staff. In instances where it is known that a member of staff has communicated information to unauthorised persons, those staff may be liable to disciplinary action up to and including summary dismissal