ASC Customer Service Team Leader

Adult Social Care (ASC) Customer Service Team Leader - Gloucestershire

£18.06 per hour

Contract – Full Time

Duties/Responsibilities:

The role of the Adult Social Care Customer Service Team Leader is to lead and manage a team within both corporate and ASC customer services to deliver an efficient, accurate and consistent level of customer service, ensuring that appropriate service delivery standards and procedures are implemented and maintained.

This is what we need you to do:

• Provide effective leadership and management to the Customer Service team for which you are responsible, by the recruitment, mentoring and management (including performance management, appraisal reviews etc.) of the staff reporting to the post, in accordance with the the organisation’s policy and procedures.
• Planning and monitoring the provision of Customer Services delivery for the service area.
• Deal with urgent and escalated queries and resolving customer concerns and informal complaints in line with the Corporate Complaints Policy.
• To carry out projects as required.
• Support the allocation of work within the team in response to customer contact demands.
• Contribute to and support the development of the current customer service team practice and processes.
• Undertake other duties related to the work of the organisations, as may be assigned, that are consistent with the nature of the job and its level of responsibility.

To find out more information please contact Abbie at

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.