Application Support Analyst

The Application Support Analyst role will involve the configuration and support of a range of Oracle and bespoke data solutions.

Location is home-based with travel when required.

Responsibilities

Working under general direction the Project Lead, you will be responsible for:

• Producing customisation and configuration designs to meet user requirements - including report designs and out of the box integrations
• Developing customisations to products - including writing bespoke reports
• Performing unit testing and support system testing of solutions
• Installation of packages and deployment of customisations - including working with the clients IT department to perform / manage the installation of product within the client environments
• 1st line and 2nd line support for end users understanding and documenting problem and tracking through to resolution
• Providing remote and onsite support for solutions and troubleshoot issues
• Keeping the project manager informed of progress and document and communicate risks associated with a solution/service delivery
• Planning own work and delivering to plan
• Learning from experience and developing and implementing corrective actions

Experience & Skills Required

• Computing/Engineering/Science graduate or equivalent
• Good working knowledge of software delivery methodologies (Agile and Waterfall)
• Experience of implementing and supporting Oracle products
• Experience of out of the box product integrations
• Data modelling
• Experience of J2EE/.net
• Experience of working with databases (Oracle or SQL Server) and query writing
• Experience with report writing tools such as Oracle Analytics (BI Publisher), Business Objects, Crystal Reports
• Experience of working with ECM solutions such as SharePoint or Oracle UCM
• Good working knowledge of network and data centre architectures as well as application development methodologies