Aftersales Service Coordinator

Aftersales Service Coordinator

Company Overview:

Join a leading provider of electronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty.

Job Summary:

We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join our team. The ideal candidate will be responsible for managing and improving the after-sales process, ensuring high levels of customer satisfaction and efficient resolution of service issues.

Key Responsibilities:

• Customer Interaction: Handle customer inquiries and complaints regarding after-sales service in a timely and empathetic manner.
• Process Coordination: Oversee the end-to-end service process from customer contact to issue resolution. Ensure that all service actions are logged and tracked in the system.
• Documentation Management: Prepare and manage necessary documentation related to customer service actions, including service reports and customer correspondence.
• Quality Assurance: Monitor the quality of repairs and services provided to customers. Collaborate with technical teams to ensure all services meet company standards.
• Feedback Implementation: Collect customer feedback and collaborate with internal teams to drive improvements in service quality and processes.
• Stakeholder Communication: Maintain regular communication with internal stakeholders, including sales, technical, and logistics teams, to optimize the customer service experience.
• Reporting: Generate regular reports on after-sales activities, highlighting successes and areas for improvement.

Requirements:

• Proven experience in a customer service or after-sales role, preferably in [relevant industry].
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient in using CRM software and Microsoft Office Suite.
• High level of problem-solving skills and the ability to work under pressure.
• Knowledge of the industry’s quality standards and regulations is a plus.

Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field.
• At least 2 years of experience in Customer Service Aftersales enviroment.