Administrator
Do you have experience in Sales Administration, Logistics or Order Processing?
Fancy working somewhere with an onsite gym, free parking, subsidised food and a hybrid work pattern? If so, read on!
Duties:-
- Process Customer orders accurately and in a timely fashion, providing feedback to customers on delivery eta.
- Proactively deals with customer support messages via telephone or Web promptly to enhance the customer service experience.
- Accurately records and logs interaction with customers and updates account information within SAP and able to retrieve this information to create reports for management
- Responds to queries as they arise, liaising with other departments (where necessary) to resolve issues in a timely manner.
- Highlights/escalates potential issues to line manager, sales team and Operations Manager as appropriate
- Maintains a good level of knowledge on SAP systems. Familiar with the functions of the system to log in and respond to customer complaints
- Ensures sensitive information and financial records are kept private and confidential, in compliance with GDPR.
- Works with management to maintain best practices for efficient communication with customers
- Develops and maintains knowledge of SAP, including the functions of the system to log in and respond to customer complaints
- Maintain up to date knowledge of company policies and procedures to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery; ensuring company policy is properly applied to customer solutions
- Keeps up to date with product range and product knowledge, including new products, services, and promotions on sales.
- Understanding of POD & Delivery Systems
- Applies training received on Ultimate Customer Service Programme (UCSP)
- Contributes to bottom lines sales by increasing customer satisfaction
- Generates and organises a collection of authorised returns when requested. Works closely with Credit Control if accounts go near or over their account limits and communicate this information to all relevant parties.
- A good knowledge of Condition pricing and how it is applied within a Sales Order
- Provides support for customers when logistics issues occur. Minimise logistics costs where possible.
Candidate Requirements:
- Previous experience working with SAP
- Experience in contracts, project sales etc
- Exceptional administration, planning and organisational skills.
- Excellent verbal and written communication skills.
- Ability to remain discreet and retain confidential information
- Ability to work independently as well as in a team environment.
- Ability to build strong working relationships with colleagues and customers
- Highly motivated, with a positive 'can-do' attitude & tenacity
- Ability to flex working style and activity to best meet the needs of the business
- Resilient, with the ability to prioritise and stay calm and collected under pressure
- High level of proficiency in the use of Microsoft office tools (Word, Excel and Powerpoint)
- Wanting to learn and develop
Location: Bedford office/hybrid
Salary: £25,000
Package: 10% OTE Performance Bonus + 26 days per annum holiday (exclusive of bank holidays) + Pension (6% Employer Contribution/3% Employee Contribution) + Life Assurance
Advancing People - Recruitment Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Required skills
- Coordinator
- Administration
- sales administration
- Co-ordinator
Reference: 52585926
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