Administrator

Our client, a leading business in the Financial Services industry is seeking an Administrator to join them on a full-time, permanent basis.

Due to growth our client is looking for an Administrator to join them on a permanent basis, providing a high level of administrative support to their internal Complaints department, ensuring all documentation and administration is completed correctly in line with FCA regulations and standards, meeting regulatory requirements.

The ideal candidate will have a minimum of 1 years’ experience in a similar Administration role, and will be a confident individual with a high level of accuracy and attention to detail applied to their work at all times.

Due to the location of the office candidates are required to have access to their own vehicle.

Key Responsibilities:

- Complete all administrative duties relating to customer queries and complaints

- Liaise with colleagues and clients over the phone, maintaining a high level of customer service at all times

- Ensure that all complaints and customer queries are handled with the highest levels of care

- Ensuring all work is compliant with FCA standards and regulations at all times

- Update internal databases and systems with accurate details and information

- Maintain a high level of confidentiality with all work

- Ensure filing is maintained and up to date at all times

- Support the team and management with any ad-hoc tasks where required

Key Experience:

- A minimum of 1 years’ experience in an Administration role

- Able to work both independently and as part of a team

- Meticulous attention to detail and a high degree of accuracy

- Confident liaising with colleagues and clients both over the phone and face to face

- Financial Services experience advantageous although not essential

This is a fantastic opportunity for an Administrator with a minimum of 1 years’ experience to join a thriving business who are leading their field, at an exciting time of growth.

Due to the location of the office candidates will be required to have access to their own vehicle.

Hybrid working will be an option up on successful passing of your probation.