Administrator - Student Support Specialist

Experienced Administrator for our Higher Education Campus
Pontypridd based on campus at the University of South Wales
Fulltime Monday to Friday (can be flexible), maternity contract 12-month contract.
Do you have strong administration experience ideally within the education sector (preferred) or within a busy customer-based function where organisation and communication are key? If so, we have the perfect opportunity for you!
About our role: As Student Support Administrator you will be responsible for activities associated with administration, student support, communication and teamwork within a Higher Education environment. The position has both an administrative and service focus with student support at their heart so your day will be spent actively working directly with our international students and lecturers, admissions, welfare and library services staff.
Good IT & systems experience, Word and Excel skills a MUST
Here's a flavour of what's involved: (please click through to see the full JD)
Administration to develop and assist the maintenance of consistent and accurate data and documentation along with the organisation, communication, reporting and preparation of activities such as staff and student meetings.
Student support to provide first line face to face, email or telephone support for students in relation to academic assessment procedures, hand in dates and signposting to university regulations.
Communication and teamwork to develop processes and procedures alongside other QA staff to ensure the highest level of customer service is being given be it by phone, email or face to face.
Bring your experience:
Sound administrative experience preferably within the education sector.
Experience of multi-tasking and delivery to agreed timescale.
Experience of managing and prioritising workload
Excellent communication skills
Excellent literacy, numerical skills and Excel skills
Team player
Flexible and adaptable to change.
Well organised and methodical
A little more about us: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.
Apply today - Simply hit the apply button.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
We look forward to hearing from you!
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