Administration Assistant

Due to the continued growth and success of the business, we now require an additional two Administration Assistants (Underwriting Assistant) within the Mortgage Underwriting department working within the wider Operations Team. This is an excellent opportunity to join a well established and successful buy to let mortgage provider who has grown over the last 10 years.

The role would suit candidates seeking the opportunity to secure an office based administration role but you do not need to have experience in our industry sector.  You should be able to demonstrate excellent written and verbal English skills, be accurate and have an eye for detail and ideally have gained some administration experience but this could be from another role within retail, customer service, hospitality, leisure, childcare or similar. Or you may currently be working in an office based role and be seeking the chance to work for a well respected local employer who can offer job security working in a modern and professional office. The key point is that you are keen to learn and develop and are interested in joining a financial services company within an administrative role supporting our team of Underwriters.

This is a great opportunity to secure an interesting administrative role and if desired, build a career within the mortgage sector and is based in Fleet working the hours of 9am – 5pm, offering excellent benefits and career progression. You will receive 25 day's holiday, non-contributory pension, private healthcare, life assurance and income protection along with a discretionary annual bonus. We also offer hybrid working after your probationary period.

The Administration Assistant (Underwriting Assistant) will support our customers and external third parties with a range of administrative tasks. You will carry out general administration support in the Underwriting team and provide a professional, efficient and high standard of customer service to customers, intermediaries, valuers and solicitors acting in a compliant manner at all times in line with regulatory guidelines.

The role will involve:

• Work to agreed objectives, services standards and deliverables
• Print mortgage offers / revised mortgage offers, collating and packing for posting
• Allocate emails to the case files within the mortgage origination system
• Manually input valuation report data onto mortgage origination system
• Add reinspection reports to case files in mortgage origination system
• Manage external relationship with Greens Printing Company to always ensure sufficient stock levels of underwriting literature and ensure this is documented in line with process
• Chase Post Valuation Query responses and booking updates
• Complete and review Limited Company Searches
• Manage document allocation for portfolio customers
• Provide telephone support answering overflow calls during busy times and to cover absence
• Contribute suggestions for improvements to processes to enhance service and efficiency
• Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF)
• Take responsibility for your own learning and development
• Adhere to internal/external compliance, credit review and audit requirements
• Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service 

To be successful for the Underwriting Assistant position you will ideally have some previous administration experience and be interested in a career within the mortgage sector. You should be PC literate with a good knowledge of Microsoft Office products and excellent communication skills written and verbal.