Administration Apprentice

Do you have a passion for business administration and a drive to kickstart your career in the business world

The Caroola Group is excited to announce the launch of the The Caroola Apprenticeship Academy and is seeking enthusiastic and talented individuals to join our team .

As an Administration Apprentice you will be responsible for providing administrative support to the key functions within Operations. This role will support key functions of Parasol providing you with excellent organisational exposure.

Role and responsibilities

Contracts & Assignments

• To ensure all telephone and email enquiries (both internal and external) are resolved satisfactorily.
• Process contract assignments with a high degree of accuracy.
• To manage the expectations of all employees and agencies through effective communication and ownership.
• Manage daily/weekly reports in a timely manner.
• To achieve individual and departmental performance targets.
• Actively support department and company initiatives.
• To generate ideas for improvements to processes and the overall employee experience.
• To welcome feedback provided as part of the quality assessment framework and demonstrate improvement in performance.
• To maintain a high level of personal drive and the highest standard of accountability and professionalism at all times.

Onboarding :

• To ensure all telephone and email enquiries are resolved to the client’s satisfaction.
• Take ownership and accountability of all work produced.
• To communicate with clients in a professional and compliant manner.
• To welcome feedback provided as part of the quality assessment framework and demonstrate improvement in performance.
• To achieve individual and departmental performance targets.
• To adapt positively to change and meet the changing requirements of the work environment.
• Actively support department and company initiatives.
• Prepare and contribute towards regular performance development reviews, highlighting potential development requirements and training needs.

Administration

• Carry out necessary administrative tasks, ensuring attention to detail is maintained and continuous improvement is identified to support in strengthening our external agency relationships.
• Handling adhoc queries from key stakeholders in a timely manner.
• Communicate with clients/colleagues in a professional and compliant manner.
• Work well as part of a team, be open-minded towards the ideas and views of others and contribute to building team spirit.

Skills and Experience Required:

• A strong interest in business administration and customer support
• Excellent numerical and analytical skills with meticulous attention to detail.
• Proficiency in Microsoft Software
• Strong communication skills, both written and verbal.
• Ability to work collaboratively in a team environment.

What we can offer you

• Opportunities for career progression within Caroola Group.
• Comprehensive training and mentorship from industry experts.
• Access to the Caroola Hub of Benefits including: Discounts at Restaurants, Hospitality, Travel, Gym Memberships etc.,
• Holiday Entitlement: 25 days plus Bank Holidays
• Wellbeing: Caroola supports the mental health of its people. Take advantage of our mindfulness resources including our dedicated team of qualified Mental Health First Aiders.
• My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping

Don't miss out on this fantastic opportunity to launch your career with The Caroola Apprenticeship Academy.

We have a number of administration apprentices with start dates of September 2024