Accounts Payable Analyst

This Accounts Payable Analyst role involves working closely as part of the accounts payable team to ensure the delivery of a high service level whilst working within internal compliance and legislation requirements.

You will be an experienced Analyst with accounts payable and/or customer service experience with a track record of delivering a high level of customer care in a fast-paced, changing environment.

• Ensuring the accurate and timely delivery of Accounts Payable services, including analysing daily KPIs
• Escalating issues and queries, if necessary, to management
• Supporting any outsourcing provider to achieve and exceed KPI expectations whilst working within the agreed SLAs
• Performing root cause analysis of complex issues to drive improvement and issue resolution in the end-to-end AP Process flow
• Identifying potential process improvements to increase efficiency
• Creating Standard Operating Procedures (SOPs) and Work Instructions (WIs) for the team
• Being the first point of contact to the business, TCs, and any third-party service providers as an SME (Subject Matter Expert)
• Educating suppliers, business users, and TCs to aid reduction in exceptions and demand on query management
• Coordinating and delivering training sessions and/or materials to TCs and the business
• Building successful business relationships at all levels (particularly in Finance and with TCs) to encourage efficiency and understanding
• Managing and prioritising daily workload to ensure deadlines are met/exceeded for all activities
• Providing excellent customer relations, written and verbal, to suppliers, TCs, and the business
• Working within Travel Counsellors internal compliance/guidance rules, applicable legislations, and CARE values

• A competitive basic salary + annual company bonus
• Flexible hybrid working model (2 days home, 3 days office)
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter Day (annually)
• Enhanced maternity/paternity pay
• Holiday buy and sell (up to 5 days per year)
• 3 paid days charity leave
• Company events, socials, and incentives
• 3x annual salary death in service benefit
• Company pension scheme
• Costco membership
• Salary sacrifice, company car scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount
• Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees)

• Prior experience working in an accounts payable or customer service role
• Proficient in MS Office suite of tools, particularly Excel
• Experience working on Enterprise Planning Tool (ERP) applications
• Ability to analyse data competently from a range of sources, performing root cause analysis (RCA)

Apply for this Accounts Payable Analyst role today to make a real impact within our award-winning company.

Here at Travel Counsellors, our customers, communities, and colleagues lie at the heart of everything we do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We've been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves on remaining a company that truly cares and has never wavered from its purpose - to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 400 super-talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers whilst building lasting personal relationships that bring them back to us, time and time again.

Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 and 2024 (Large Company) as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category!

We are expanding at a phenomenal rate - on the back of our record year in terms of revenue (over £930m) - and are looking for outstanding individuals to join our dedicated Head Office team to help the company continue to flourish.