Account Manager to £40,000

Based Oxford Circus - 4 days office based

Monday to Friday 09.00- 17.00 - Office based (1 day a week flexible working after training)

Our client is a small but growing business-to-business membership club that provides a range of support and benefits to businesses designed to help them grow and promote themselves. They provide the space and opportunity for like-minded individuals to connect with one another and enable business owners to collaborate, share opportunities and promote their businesses through events and networking opportunities.

This is a newly created role where you will be the key point of contact for members, providing them with exceptional customer services, and fostering loyalty and satisfaction. You will achieve this by learning about the members business and exploring their day-to-day needs. We are looking for candidates with previous experience who enjoy developing relationships and building trust, which will allow you to anticipate future requirements, and identify opportunities for upselling or cross-selling.

The role will include:-

• Nurture and develop positive relationships with members
• Being the first point of contact for membership enquiries
• Making introductory and engagement calls, proactively engaging and listening to our members
• Understanding members businesses, goals and ambitions
• Identifying opportunities for and with our members
• Using Salesforce/ CRM system
• Explaining products and services finding solutions to their needs
• Maintaining relationships, aiming to speak to members once a month (with purpose)
• Keeping informed of new products/services/benefits
• Collaborate and support with the sales team and "introducer" network
• Maintaining accurate records on our members to enable excellent customer outcomes
• Generate leads from existing members and upsell services that will meet with their business needs
• Chase outstanding invoices and deal with any associated queries

Candidates with previous experience in account management or relationship management will be prioritised.

Salary is dependent upon experience

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.

Love Success is proud to serve as an Employment Agency for this vacancy.