2nd Line Support Engineer

A problem solver.

Got an issue? Let me on it!!

And you’ll get given a platform to learn, develop and progress my career in a 3rd line or project role?

Even better!

This local IT Service Provider are looking for someone to take on a role which helps bridge the gap between the service desk and project teams, to relieve some of the pressure and escalations going to the project team.

You’ll help guide some junior-mid level 2nd line support engineers and help extinguish any service level fires that crop up. You’ll even get involved in the delivery of ad hoc projects as they crop up.

This IT Service Provider have a GREAT culture and a collaboration first vibe which is evident in their staff longevity. They hire and invest in their people.

And their people get to work with the latest & greatest technologies.

They’ll support & encourage your training, pay for your certifications and encourage you to grow your careers with opportunities in the 3rd line support & project delivery teams available.

2nd Line Support Engineer

Based in Fareham, Hampshire

Start ASAP

Working with a growing Managed Service Provider

£28,000 - £35,000

Required Skills:

- Excellent experience of providing 2nd line support

- Good experience of supporting Office 365 / Microsoft 365 and Azure

- Strong experience of Windows Server domain environments, Windows 10, Office 365,

- Ideally good experience of networking topology, DNS, DHCP

- Ideally good experience across the wider M365, including Intune and SharePoint

- Ideally experience of working for an IT Service Provider

- Excellent communication & stakeholder management experience

This position would suit a 2nd Line Support Engineer / IT Technician / Support Technician / Support Analyst, who has strong experience of supporting users at a 2nd line support level, ideally in a Managed Service environment.

This 2nd Line Support Analyst position is looking to start ASAP, will be based in Fareham, Hampshire, paying from £28,000 - £35,000 / day (depending upon background and experience).

If you are interested in applying for this position then please forward your CV to bob . bath @ mexasolutions . com

To be considered for this role, you must be eligible to live and work in the UK.