2nd Line Desktop Support Engineer - Birmingham City Centre

2nd Line Desktop Support Engineer - Birmingham City Centre

We are currently recruiting for a 2nd line Support engineer to provide support for complex technology solutions across the IT, Technology, Cloud Services, Networks & Secure Business Applications portfolio of services provided to a large in-house customer base.

If you have experience in the management, administration, support, monitoring, trouble shooting, installation, configuration, deployment, rollout & integration of various IT & Network services, with advanced Microsoft, Windows Server, O365, M365, SCCM, Exchange, Active Directory & Virtualisation tools such as Citrix, Xenapp, VMware, vSphere, HyperV etc. I'm keen to hear from you.

Location: Hybrid working (3 days office, 2 home) and travel when required..

Salary: £30k - £35k Dep on Exp + Bens

Environment: Multiple Office Support, 2nd line Support, MS Sharepoint, Project work, Microsoft Exchange, O365, M365, Windows Server 2019, Virtualisation, Citrix, VMware, Hyper V, Windows Desktop to v10, SCCM, Ticketing Systems, IP Telephony, Cisco/Mitel, Routers, Switches, Wifi.

My client a large end user in the commercial property industry is seeking a 2nd Line Lan network engineer to join their busy in house Infrastructure and Support Team.

The successful candidate will become part of a team of 6 supporting the company in all aspects of technology. This will include 2nd line duties on their every growing and changing network. Being able to adapt from basic telephone support right up to assisting in major projects, such as office moves and changes.

The company have an extremely diverse setup including 3 datacenters and over 30 offices UK and Ireland based. This role is to primarily covering the Birmingham office with travel to other offices when required. The company have many different systems and applications and work extremely closely with the Security and Business Applications teams.

Responsibilities

• To assist in ensuring all our systems are fully functional.
• Providing support for 30+ offices and approximately 1000 staff.
• Working from logged tickets on their Service Desk system to provide remote support to resolve user issues and working on major projects and deployments.
• Respond to escalated incidents
• Troubleshooting & fault diagnosis
• Investigate, isolate & resolve complex issues
• Root cause analysis
• Maintain SLA & KPI objectives

We are looking for someone with at least 3 years’ experience in Technical 2nd line Support Services. Able to work as part of a team but also equally happy to be in the field on their own. Ideal candidate will have experience with some of the following systems:

• Exchange, O365, M365.
• Sharepoint
• Microsoft Windows server to version 2019.
• Virtualisation - Citrix, Xenapp, VMware, vSphere, HyperV
• Windows desktops up to version 10. SCCM or other deployment tools.
• Remote access tools, such as Bomgar/ScreenConnect etc.
• Helpdesk ticketing systems.
• IP telephony, Mitel / Cisco.
• A good understanding of wide area networks, routers, switches, WiFi access points etc.

Be able to travel when required to other offices.

Be confident, outgoing, flexible and professional. With the ability to handle pressure.

Apply now for full details!