1st Line Support Engineer
1st Line Support Engineer
My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated.
Location: Cambridge
Salary: Up to £25,000
Working hours: Between 10am-6pm
Responsibilities:
- Providing excellent customer experience, through issue resolution, and friendly customer service
- Answering and logging incoming call and chat support requests
- Maintaining detailed, accurate notes and time records
- Troubleshooting and resolving technical issues until resolution or escalation
- Referencing and updating client documentation and user guides
- Liaising with 3rd party software vendors
- Escalate incidents and service requests to 2nd line support where necessary
Key skills:
- Windows Server & Desktop
- Office 365 administration and troubleshooting
- Familiarity with Active Directory, user management, and group policies.
- Networking experience
If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!
Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst
Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
Reference: 52459634
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'