1st Line Support Engineer - GBP 26000

Role: 1st Line Service Desk Technician
Location: Manchester, United Kingdom
Salary: £23,000 - £26,000

Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to kick-start your career in IT!

Overview:
I have an excellent opportunity to for a proactive and enthusiastic 1st Line Service Desk Technician. As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently.

Key Responsibilities:
* Respond to incoming service desk calls, emails, and tickets in a timely and professional manner.
* Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
* Diagnose and troubleshoot technical problems, escalating more complex issues to the appropriate teams.
* Log all support activities and resolutions accurately in the ticketing system.
* Set up and configure user accounts, permissions, and access rights.
* Assist with basic network and system administration tasks as required.
* Ensure all IT equipment and systems adhere to security policies and procedures.

Requirements:
* Previous experience in a customer service or technical support role is preferred but not essential.
* Basic knowledge of Microsoft Windows operating systems and Office 365.
* Strong problem-solving skills and attention to detail.
* Excellent communication and interpersonal skills.
* Ability to work effectively under pressure and prioritize tasks.
* Enthusiasm for learning and developing new skills in the IT field.

Benefits:
* Competitive salary ranging from £23,000 to £26,000 per annum.
* Opportunities for career progression and professional development.
* Pension scheme.
* Health and wellness benefits.
* Friendly and supportive work environment.

If you're ready to embark on an exciting career in IT and join a dynamic team in Manchester, we want to hear from you! Apply now with your CV!