1st/2nd Line IT Support

FIRST / SECOND LINE IT SUPPORT - Office based 5 days a week

ABOUT THE ROLE

As a First/Second Line IT Support you will:

• Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
• Perform duties that include ticket support on Helpdesk, project work and hardware maintenance.
• Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
• Have a diligent approach that achieves a long term and cost-effective result for our clients.
• Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
• Demonstrate a professional, respectful, and proactive approach to customer service.
• Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
• Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
• Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

CORE SKILLS

• Windows Server 2003-2019
• Windows Desktop XP-10
• Hosted Desktop and Cloud computing
• Terminal server farm setups
• Office 365 tenant setup and administration
• VMWare/Hyper-V administration
• Strong networking capabilities (DNS, routing, switching etc)
• VoIP knowledge, preferably 3CX

DESIRABLE SKILLS AND EXPERIENCE

• Exposure to Cisco/Draytek firewalls
• Apple products and support
• Group Policy administration
• Cabling survey and installations
• Exposure to Ubiquiti / Cisco Wireless
• Previous MSP experience
• Recognised accreditations (MCP’s, CompTIA, Apple)

PERSON SPECIFICATION

The successful candidate will demonstrate:

• A logical, methodical approach to the task at hand
• A willingness to learn and teach.
• Excellent documentation and communication skills
• High standards of customer service
• A personable nature
• A keen level of attention to detail
• A history of being a proven self-starter