Workplace Skills 101: Performance Feedback & Coaching - Virtual Class (4 day workshop)

This course is part of our workplace skills 101 series, designed for companies and organisations. The series is taught by an Industrial and Organisational (IO) Psychologist. So what is IO Psychology? IO psychologists focus on the behaviour of employees in the workplace. They apply psychological principles and research methods to improve the overall work environment, including performance, communication, professional satisfaction and safety. They can do this through a number of ways, such as observation, or in this case, through workshops and online courses aimed at employees.

There are many variables that determine how well an organisation or company operates. Effective communication and conflict resolution, process evaluation, professional competence and effective management are examples of the components necessary for businesses to succeed. Often, shortcomings in any of these areas can be traced back to the ways employees are selected, trained, share information or interact. IO psychologists use their knowledge of human behaviour to address these challenges.

IO psychology techniques can be applied to all types of organisational and workplace settings, such as manufacturing, commercial enterprises, labor unions and health care facilities. Specific applications can include creative strategic thinking, delegating skills, effective decision-making strategies, team development, emotional intelligence for teams, performance feedback and coaching, leadership skills, and work-life balance.

How does this class work?

This is a virtual, live online class, taught by a tutor in real-time. It requires a minimum of five learners to run (i.e. you’ll need to enrol 5 learners). The customer (e.g. organisation/company) can select their own class date/s. The tutor will use diagrams, illustrations, and examples to teach the course. You will also be provided with digital course material (where necessary), that you will use during the course. The tutor will give students the opportunity to interact with him/her during or after the lessons.

Key features of class:

• 4-day, 4 x 4hr live, online workshop
• Taught by an IO Psychologist
• Requires a minimum of five learners to run
• The customer (i.e. organisation/company) can select their own class date/s
• Course material provided, where necessary
• Course can be taken remotely, from any where in the world
• Ideal for both concentrated or dispersed employees
• No exams required upon completion of course

What’s covered in this workshop?

This workshop will teach you how to establish an engaging coaching relationship to improve performance and grow talent, by encouraging your team to perform at its best. You’ll gain an understanding of when coaching is needed and how to practice using a coaching model to facilitate an effective coaching conversation. We’ll review various theories for changing behaviour and applying different strategies. We’ll also examine important coaching elements, such as setting clear and actionable goals, formulating a development plan, and dealing with conversational conflict.

This interactive workshop serves as a space to identify, develop and practice coaching skills with a seasoned instructor as well as peers. Topics covered in this workshop include:

• Establishing an engaging coaching relationship to improve performance and grow teams
• Understanding when coaching is needed
• Using coaching models to facilitate an effective coaching conversation
• Reviewing various theories for changing behaviour and applying different strategies
• Examining important coaching elements, such as setting clear and actionable goals, formulating a development plan and dealing with conversational conflict

Key outcomes

• Clarify differences in the various roles a manager plays with staff members and define what coaching is and isn’t
• Identify different approaches (directive, coaching) that are needed when motivation and/or performance declines or increases
• Differentiate when to use coaching and when to move to performance improvement plans
• Apply the right coaching approach to individuals at various motivation and performance levels
• Identify a coaching model that provides a structure for either one or a series of coaching conversations
• Demonstrate setting clear, actionable SMART goals—stretch but achievable
• Assess and improve personal capability in foundational coaching skills
• Formulate a development plan to focus coaching conversations, reinforce commitment to change and follow up in the moment coaching opportunities

All you need is an internet connection and a device, such as a smart phone, tablet, laptop or PC, and an internet connection. We recommend you access it using either a laptop or desktop computer through Google Chrome.