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Winning Communication Skills for Telephone & Conference Calls

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Summary

Price
£19.99 inc VAT
Study method
Online, On Demand What's this?
Duration
1.4 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed courses certificate of completion - Free

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Overview

Learn to develop winning communication skills for telephone and conference calls with TJ Walker; a #1 Best Selling author in the communications training industry.

Certificates

Reed courses certificate of completion

Digital certificate - Included

Will be downloadable when all lectures have been completed

Curriculum

4
sections
26
lectures
1h 22m
total

    • 2: Never Confuse Personal Phone Use with Business Telephone Use Again 02:19
    • 3: Why Your Phone is the Best Secret Business App Ever 02:22
    • 4: Planning Your Successful Phone Environment 07:51
    • 5: Final Preparation for Your Successful Phone Meetings 01:59
    • 6: Making Sure Your Phone Passes Your Friend Test 03:18
    • 7: Planning for Winning Conference Calls 03:59
    • 8: Look Prime Time Ready for Your Video Calls 07:24
    • 9: Placing Phone Calls Like the Consummate Professional 02:34
    • 10: Always Knowing the Best Time to Call Clients and Prospects 00:32
    • 11: Now You will Never Wake Up a Client in the Middle of the Night 02:33
    • 12: Answering the Phone so Everybody Knows You are Ready for Business 02:02
    • 13: No Such Thing As Answering The Phone Too Quickly These Days 01:01
    • 14: Your Clients Will Never Think You are Screaming At Them Again 02:24

    • 15: Knowing How to Sound Your Very Best - Every Time 05:27
    • 16: The Right Way to Put Someone On Hold 00:51
    • 17: Making Sure They Only Hear the Magic of Your Voice 01:45
    • 18: Being a Professional to Every Generation, Regardless of Your Own Preference 05:59
    • 19: Voicemail That Soothes, Not Angers 10:06
    • 20: Best Voicemail Messages for Success 03:40
    • 21: Take 1, Take 2, Take 3 Until You Get It Right 02:04
    • 22: Never Be Busy for Clients and Bosses Again 01:01
    • 23: Making Your Phone Disappear At the Perfect Moments 05:08
    • 24: Tit for Tat and Text for Text 01:12
    • 25: Better Than the Best Hollywood Goodbyes 00:54

    • 26: Conclusion - You Are Now a Master of the Telephone for Every Business Situa 00:59

Course media

Description

Telephone skills in the workplace are essential for business success. Conference calls, client updates, Skype/Zoom video meetings, and even job interviews are all conducted through the help of telephones and smart phones. In a digital era filled with endless emails and social media posts, the live human voice remains a singular power.

Are you and members of your team using the telephone for maximum business success?

Do you have Baby Boomers in your organization who are afraid of Skype video and Apple FaceTime and are slow to text clients and customers who may be Millennials?

Do you have Millennials on your team who don't realize that Baby Boomers expect their calls

answered and their voicemails returned?

This course is for anyone on your team who uses a telephone and for everyone who wants to increase their communications and business successes with customers, clients, prospects, colleagues, investors, and bosses.

Career path

Business

Entrepreneurship

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

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An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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