Managing Customer Excellence
CPD Certified | Free PDF Certificate included, Free Life Coaching Course | Free Retake Exam | Lifetime Access
Training Express Ltd
Summary
- Hardcopy Certificate - Free
- PDF Certificate - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Managing Customer Excellence course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life.
This Managing Customer Excellence course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
The training materials of this Managing Customer Excellence course are available online for you to learn at your own pace and fast-track your career with ease.
Key Features
- CPD Accredited Managing Customer Excellence Course
- Instant e-certificate
- Fully online, interactive Managing Customer Excellence course with audio voiceover
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
Free Gifts with this Managing Customer Excellence
- Organisational & Communication Ciourse
Enrol now in this Managing Customer Excellence course to excel!
Certificates
Hardcopy Certificate
Hard copy certificate - Included
You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.
PDF Certificate
Digital certificate - Included
CPD
Course media
Description
Managing Customer Excellence
Module 01: Introduction to Customer Service
Module 02: Characteristics of Good Customer Service
Module 03: Customer Relationship Management
Module 04: Communicate with Customers
Module 05: Handling Customer Complaints
Module 06: Problem-Solving Over Phone
Module 07: Improving Customer Service
Learning Outcomes of Managing Customer Excellence
By the end of the Managing Customer Excellence course, learners will be able to:
- Customer Needs Analysis
- Boost Customer Excellence
- Understand the components of Customer Relationship Management (CRM)
- Learn High standard customer service
- Maintain Telephone etiquette
Accreditation
All of our courses are fully accredited, including this Managing Customer Excellence course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Certification
Once you’ve successfully completed your Managing Customer Excellence course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).
Who is this course for?
This course is ideal for all employees or anyone who genuinely wishes to learn more about Managing Customer Excellence basics.
This Managing Customer Excellence course is ideal for those who are looking to secure a role in the following fields:
- Sales Representatives
- Retail
- Telemarketers
- Front Desk Receptionists
- Managing Customer Excellence
- Customer service management
- Customer Account Advisor
- Customer Account Executive
- Customer Accounts Advisor
- Customer Consultant
- Customer Administrator
- Customer Coordinator
- Customer Care
- Customer Support
Also anyone looking for the following courses can be benefited from our course too.
- Level 2 Certificate in Principles of Customer Service
- Level 3 Certificate in Principles of Customer Service
- Level 3 Diploma in Customer Service (RQF)
- Certificate in Know Your Customer & Customer Due Diligence
Requirements
No prior degree or experience is required to enrol in this course.
Career path
- Customer Care Operator
- Customer Care Representative
- Receptionist
- Medical Receptionist
- Customer Service Manager
- Restaurant Manager
- Customer Account Administrator
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
