Level 2 & 3 Customer Service
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Summary
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Overview
Updated 2023
Enhance your customer service skills with our comprehensive Level 2 & 3 Customer Service course. Gain the expertise and knowledge to deliver exceptional service, handle challenging situations, and build lasting customer relationships. Enrol now and unlock a world of rewarding career opportunities in customer-centric industries.
You will learn how to manage stress effectively when dealing with difficult customers, with tips on how to recover customers and deal with complaints and challenging scenarios. By the end of the Level 2 & 3 Customer Service courses, you will have an in-depth understanding of the key factors that contribute toward excellent customer support, with the expertise and knowledge to deal with any customer-facing situation successfully
In this Level 2 & 3 Customer Service course, we will cover the essentials of making customers happy. Moreover, we are fairly confident that you will be satisfied with the contents and structure of the Customer Service course. So, let’s sail. Shall we.
What You Will Learn From This Level 2 & 3 Customer Service Course
- Importance of customer service
- Delivering excellent customer service
- How to professionally and skillfully deal with challenging clients
- Understanding what your clients want to increase their satisfaction
- Providing exceptional phone service to attract potential clients
Certificates
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
CPD
Curriculum
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Module 01: Customer Service: Needs and Dealing 09:39
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Module 02: Your Attitude: Developing 10:26
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Module 03: Understanding and Meeting Customer Needs 09:43
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Module 04: Return Business Development 08:40
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Module 05: Customer Service: Verbal Conversation (In-Person) 06:59
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Module 06: Customer Service: Over the Phone 08:10
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Module 07: Online Customer Service: Electronic Communication 06:59
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Module 08: Dealing With Difficult Customer 08:01
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Module 09: Knowing When to Escalate 06:58
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Advance Your Career 01:00
Course media
Description
The following is a breakdown of this Level 2 & 3 Customer Service course's curriculum:
- Module 01: Customer Service: Needs and Dealing
- Module 02: Your Attitude: Developing
- Module 03: Understanding and Meeting Customer Needs
- Module 04: Return Business Development
- Module 05: Customer Service: Verbal Conversation (In-Person)
- Module 06: Customer Service: Over the Phone
- Module 07: Online Customer Service: Electronic Communication
- Module 08: Dealing With Difficult Customer
- Module 09: Knowing When to Escalate
The Process of Getting Your Certificate
You will be entitled to a free digital certificate from Reed once you have finished the Customer Service course.
Who is this course for?
Anyone interested in learning more about Customer Service or who is simply curious about it is welcome to enrol in this course.
- Sales Representatives
- Retail
- Telemarketers
- Front Desk Receptionists
- Managing Customer Excellence
- Customer service management
- Customer Account Advisor
- Customer Account Executive
- Customer Accounts Advisor
- Customer Consultant
Requirements
No formal entry requirements exist for the Customer Service course, which is open to everyone.
Career path
This course can help you to work in satisfying customers in any sector. In addition, here are some career prospects to look into -
- Customer Service Advisor - £22,000 a year
- Customer Service Assistant - £23,000 to £24,000 a year
- Customer Service Agent - £20,000 a year
- Customer Success Specialist - £25,000 - £35,000 per year
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.