Customer Service Symphony

Imagine a world where every customer interaction is like a beautifully orchestrated symphony, where every note, every movement, and every interaction is perfectly timed and harmonious. Welcome to "The Customer Service Symphony," a training bundle that will transform your team into customer service virtuosos. In this creative and purposeful journey, we will unveil the secrets of delivering exceptional customer service that not only satisfies but astonishes your customers.

This power packed Customer Service Training Bundle comprises our 8 best selling customer service courses:

• Course 1: Phone-Based Customer Service
• Course 2: Sales: Psychology of Customers
• Course 3: Customer Analytics Training
• Course 4: Innovative Customer Service Techniques
• Course 5: Diploma in Customer Relationship Management (CRM)
• Course 6: Certificate in Know Your Customer & Customer Due Diligence
• Course 7: GDPR Certificate
• Course 8: Customer Service - Representative

What's more?

• Quality License Scheme (QLS) endorsed Certificate of Completion, recorgnised globally
• CPD QS accredited Certificate of Completion, recorgnised globally
• Dedicated Expert Support
• 300 CPD points
• FREE Assessment
• Lowest Price Guarantee Worldwide

The Customer Service Symphony isn't just a bundle; it's a transformative experience that will empower your team to create unforgettable customer interactions. We believe that customer service should be more than a transaction; it should be a work of art. Join us in this creative journey, and together, we'll compose a harmonious future where every customer leaves singing your praises. Get ready to elevate your service to new heights and make your brand a legend in the world of customer satisfaction.

Are you ready to take the stage?

Enrol NOW!!!

Customer Service

Curricuum Breakdown

*** Phone-Based Customer Service ***

• Module 1: Introduction to Customer Service
• Module 2: What’s Different about Good Customer Service?
• Module 3: Customer Relationship Management
• Module 4: Customer Service Communication Strategies
• Module 5: Aspects of Phone Etiquette
• Module 6: Building Rapport Over the Phone
• Module 7: Inbound and Outbound Calls
• Module 8: Active Listening and Managing Tough Callers
• Module 9: Managing Interoffice Calls and Voicemail
• Module 10: Problem Solving over the Phone
• Module 11: Intra Organisation Dealings
• Module 12: Measuring Customer Service

*** Sales: Psychology of Customers ***

• Introduction
• Section 2: Introduction to ASK
• Section 3 The 'S' of A.S.K. - SERVING
• Section 4 The K of A.S.K
• Conclusion

*** Customer Analytics Training ***

• Section 01: Basics Of Customer Analytics And Customer Life Cycle
• Section 02: Customer Onboarding
• Section 03: Customer Activation
• Section 04: Cross Selling
• Section 05: Campaign Life Cycle
• Section 06: Conclusion

*** Innovative Customer Service Techniques ***

• Section 01: Introduction
• Section 02: History of Evolution
• Section 03: Customer Service
• Section 04: Customer Follow Up
• Section 05: Exceeding customer service
• Section 06: How to help?
• Section 07: Innovative customer service

*** Diploma in Customer Relationship Management (CRM) ***

• Module 01: Introduction to Customer Relationship Management (CRM)
• Module 02: CRM Fundamentals
• Module 03: CRM Strategies
• Module 04: Data Analysis in CRM
• Module 05: CRM Databases
• Module 06: Deepening Customer Relationship
• Module 07: Handling Customer Complaints
• Module 08: Future of CRM

*** Certificate in Know Your Customer & Customer Due Diligence ***

• Module 01: Introduction to KYC
• Module 02: Customer Due Diligence
• Module 03: AML (Anti-Money Laundering)
• Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom
• Module 05: Regulations to be Complied by Industries
• Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance

*** GDPR Certificate ***

• GDPR Basics
• GDPR Explained
• Lawful Basis for Preparation
• Rights and Breaches
• Responsibilities and Obligations

*** Customer Service - Representative ***

• WHY Customer Service Is CRITICAL To Your Business!
• Good Isn’t Good Enough!
• We Are ALL in the “Helping Field”
• Providing “Concierge” Level Of Service
• The 5 Tenets Of TQM
• How To Boost Customer Satisfaction
• How To Avoid The 10 Deadly Sins Of Customer Service!
• More Money $$$ – Through Customer Retention
• How Much Is A Customer Worth? $$$
• Do You Understand Your Customer?
• Dealing With Difficult Customers
• “LEAP” Into Customer Service!
• Exceptional Phone Service
• WHY Customers Buy From YOU! $$$
• BONUS LECTURE!!! FINAL TIPS!!!

Customer Service

Particularly this Customer Service course is effective for-

• Compliance Analysts
• Compliance Managers
• Analysts / Know Your Client Analysts
• AML/TF(Anti Money Laundering and Terrorist Financing) Analysts
• AML/TF Managers
• Onboarding Analysts
• Anyone in the financial compliance sector (private companies, regulated or non-regulated companies, banking, real estate, lawyers, or public sector employees).

NB: This is not a regulated course. To get qualified, you need to enrol:

• Level 2 Certificate in Principles of Customer Service
• Level 3 Certificate in Principles of Customer Service
• Level 3 Diploma in Customer Service (RQF)
• Certificate in Know Your Customer & Customer Due Diligence

Customer Service

There are no specific prerequisites to enrol in this course. Anyone and everyone can take this Customer Service course.

Customer Service

After completing this Customer Service course, you will have the knowledge and skills to explore trendy and in-demand jobs, such as;

• KYC Analyst
• Fraud Monitoring Associate
• Investigations Specialist
• AML Prevention Representative

These professionals typically make between £35k to £75k annually in the United Kingdom.

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