Customer Relationship Management and Customer Satisfaction

In a marketplace once dominated by sellers, the adage "The customer is king" marks a transformation. Today, customer service is the beating heart of this kingdom, a royal sceptre shaping business success. Customer Service course on Customer Relationship Management and Customer Satisfaction unearths the gold standard of customer service, equipping you to serve the king - the customer - with grace and proficiency.

Learning Outcomes

• Grasp the essential concepts and practices in customer service delivery, heightening the quality of your customer interactions.
• Learn how to organise customer service delivery, ensuring smooth operations and customer satisfaction.
• Understand the structure of customer service, enhancing your ability to build effective customer service strategies.
• Become proficient in Customer Relationship Management (CRM), a pivotal tool in maintaining robust customer relationships.
• Explore the relationship between customer satisfaction and brand loyalty, gaining insights into the dynamics of customer behaviour.
• Develop skills in monitoring and resolving customers’ complaints and problems, improving your customer service approach.

Certificate of completion - Digital certificate

Digital certificate - Included

Certificate of completion - Hard copy certificate

Hard copy certificate - £9.99

Customer service is no longer a mere afterthought, it is the central pillar of successful businesses. Customer Service course guides you on a journey through the kingdom of customer service, starting with its fundamental concepts and practices. You'll explore the structure of customer service, learn how to organise service delivery, and delve into the world of Customer Relationship Management (CRM).

As the journey progresses, you'll discover the nuanced relationship between customer satisfaction and brand loyalty, appreciating the art of nurturing this delicate balance. The final stretch of the course focuses on handling customers' complaints and problems, a critical facet of customer service. The journey concludes with an exploration of social media tools and channels for business, underscoring their role in modern customer service.

• Customer Service Representatives seeking to enhance their customer relationship management skills.
• Managers and Supervisors in the retail or service industry who oversee customer service operations.
• Entrepreneurs interested in improving customer satisfaction and brand loyalty for their businesses.
• Marketing and Sales Professionals seeking to understand the role of customer service in brand perception.
• Individuals considering a career shift into customer service or customer relationship management.

• Customer Service Representative: £19,000 annually in the UK.
• Customer Service Manager: £29,000 annually in the UK.
• Customer Relationship Manager: £37,000 annually in the UK.
• Head of Customer Service: £51,000 annually in the UK.
• Customer Satisfaction Analyst: £30,000 annually in the UK.
• Social Media Manager: £32,000 annually in the UK.

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