Customer Care - Course

Customer Care

Level 3 Certificate in 40 CPD Points

Every one of us serves customers, whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and running the company. Or maybe you’re a company owner, serving your staff and your customers. Certificate in Customer Care will look at all types of customers and how we can serve them better and improve ourselves in the process. Certificate in Customer Care and customer support can be done over various methods, including text messages and web chats. Customers are always changing, and so is the technology they use, so make sure you’re keeping up with both! Call centre employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organisation and profit themselves in terms of salaries and performance bonuses. Certificate in Customer Care will allow the employee to enter their work area with confidence that they can answer questions, overcome objections, and ultimately close the deal.

Course Benefits

Why you choose us

The following is included for online study with Inspire London College (ILC).

1. Courses / Training that best suit to Work Experience, Knowledge and Skills
2. Self-paced Training/Courses to continue working while studying
3. Self-Paced Courses to get free from the deadlines
4. Course materials that include Training Manual, Mock Quizzes and Case Studies that challenge you to apply your knowledge that can be in PDF, Microsoft Word, Excel, PowerPoint format.
5. Assessment resources accessible through our online Moodle 24/7.
6. A professional one-to-one tutor to provide all-inclusive assistance throughout the course by online.

Certificate of completion

Hard copy certificate - £37

Certificate of completion

Hard copy certificate - £50

Level 3 Certificate in 40 CPD Points

Course Outline

Level 3 Certificate in Certificate in Customer Care is 60 credits Certificate. To achieve a Level 3 Certificate in Certificate in Customer Care learner must have to achieve 4 Modules with 60 Credits to get Certificate of Completion from ILC.

Modules Outline

• Module 1: Customer Service
• Module 2: Customer Support
• Module 3: Communication Strategies
• Module 4: Call Center Training

Learning Objectives

Key Learning Objectives of Certificate in Customer Care course is:

• State what customer service means in relation to all your customers, both internal and external
• Recognise how your attitude affects customer service
• Identify your customers’ needs
• Use outstanding customer service to generate return business
• Build good will through in-person customer service
• Provide outstanding customer service over the phone
• Know the different venues for customer support
• Recognise challenges of customer support
• Learn different applications
• Know proper forms of documentation
• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and par verbal communication skills
• Use the STAR method to speak on the spot
• Define and understand call center strategies.
• Identify different types of buying motivations.
• Create SMART Goals.
• Familiarise myself with strategies that sharpen effective communication.
• Use proper phone etiquette.

Course / Training Format

After successful enrolment, learner will get access to ILC Moodle, where all the study material / Training Manual will be available. ILC Moodle can be accessed 24/7 anywhere, anytime.

Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.

The Test (MCQ’s) will be based on modules of Training Manual.

Assessment

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the Test in the case of not being successful at first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.

Duration

The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Moodle for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

Certificate

Upon successfully passing the course, Learner needs to pay for CPD Accredited Certificate of Completion either in PDF format or Hardcopy From ILC.

CPD Accredited Certificate of Completion (PDF format) = £37

CPD Accredited Certificate of Completion (Hardcopy) = £50 + postage charges £15 = £65

There are no precise requirements for Customer Care Certificate as no prior knowledge and experience of Customer Care is required.

Students seeking to enrol for this Customer Care course should meet the following requirements;

• Basic knowledge of English Language & Basic Computer Skills
• Be age 16 years or above

Currently there are no Q&As for this course. Be the first to ask a question.