Module 01: Fundamentals of Customer Service

Course overview

Level 2 Certificate in Customer Service (CPD)

*** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? ***

That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills.

After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person—ensuring the best experience for your customer every time.

Key Features:

This Level 2 Certificate in Customer Service (CPD) Course Includes:

• This Customer Service Course is CPD Certified
• Free Certificate from Reed
• CIQ Approved Customer Service Course
• Level 2 Certificate
• Developed by Specialist
• Lifetime Access