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Cleaning and Servicing in Hospitality

Interactive Video Lessons | Free E-Certificate | Tutor Support

METAVERSESKILLS

Summary

Price
£12 inc VAT
Study method
Online
Course format
Video
Duration
4 hours · Self-paced
Access to content
365 days
Qualification
No formal qualification
Certificates
  • Certification of Completion - Free
Additional info
  • Tutor is available to students

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Overview

Welcome to the "Cleaning and Servicing in Hospitality" online course! In the hospitality industry, maintaining cleanliness and providing excellent service are essential for guest satisfaction and business success. This comprehensive course is designed to equip you with the knowledge and skills needed to excel in the field of cleaning and servicing within the hospitality sector.

Certificates

Certification of Completion

Digital certificate - Included

Description

Module 1: Introduction to Hospitality Cleaning and Servicing

- Understanding the importance of cleanliness in hospitality

- Roles and responsibilities of cleaning and servicing staff

- Overview of industry standards and regulations

Module 2: Cleaning Techniques and Best Practices

- Cleaning products and equipment selection

- Proper cleaning techniques for different surfaces and areas

- Sanitization and disinfection procedures

- Handling special cleaning situations (e.g., stains, spills, emergencies)

Module 3: Guest Interaction and Customer Service

- Effective communication with guests

- Providing exceptional customer service

- Handling guest complaints and requests

Module 4: Housekeeping and Room Maintenance

- Daily room cleaning procedures

- Linen and laundry management

- Routine maintenance tasks

- Preventing and addressing common room issues

Module 5: Health and Safety in Hospitality

- Understanding health and safety regulations

- Identifying potential hazards in the workplace

- Emergency response and evacuation procedures

- Personal protective equipment (PPE) usage

Module 6: Sustainability and Eco-Friendly Practices

- Implementing green cleaning methods

- Reducing waste and conserving resources

- Eco-friendly amenities and practices in hospitality

Module 7: Quality Assurance and Inspections

- Quality control measures

- Conducting room inspections

- Addressing deficiencies and improving service quality

Who is this course for?

- Career Development and Advancement

- Building a successful career in hospitality

- Professional development opportunities

- Resume building and interview tips

Requirements

No prior knowledge or experience required

Career path

- Daily room cleaning procedures

- Linen and laundry management

- Routine maintenance tasks

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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