Cleaning and Servicing in Hospitality
Interactive Video Lessons | Free E-Certificate | Tutor Support
METAVERSESKILLS
Summary
- Certification of Completion - Free
- Tutor is available to students
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Overview
Welcome to the "Cleaning and Servicing in Hospitality" online course! In the hospitality industry, maintaining cleanliness and providing excellent service are essential for guest satisfaction and business success. This comprehensive course is designed to equip you with the knowledge and skills needed to excel in the field of cleaning and servicing within the hospitality sector.
Certificates
Certification of Completion
Digital certificate - Included
Description
Module 1: Introduction to Hospitality Cleaning and Servicing
- Understanding the importance of cleanliness in hospitality
- Roles and responsibilities of cleaning and servicing staff
- Overview of industry standards and regulations
Module 2: Cleaning Techniques and Best Practices
- Cleaning products and equipment selection
- Proper cleaning techniques for different surfaces and areas
- Sanitization and disinfection procedures
- Handling special cleaning situations (e.g., stains, spills, emergencies)
Module 3: Guest Interaction and Customer Service
- Effective communication with guests
- Providing exceptional customer service
- Handling guest complaints and requests
Module 4: Housekeeping and Room Maintenance
- Daily room cleaning procedures
- Linen and laundry management
- Routine maintenance tasks
- Preventing and addressing common room issues
Module 5: Health and Safety in Hospitality
- Understanding health and safety regulations
- Identifying potential hazards in the workplace
- Emergency response and evacuation procedures
- Personal protective equipment (PPE) usage
Module 6: Sustainability and Eco-Friendly Practices
- Implementing green cleaning methods
- Reducing waste and conserving resources
- Eco-friendly amenities and practices in hospitality
Module 7: Quality Assurance and Inspections
- Quality control measures
- Conducting room inspections
- Addressing deficiencies and improving service quality
Who is this course for?
- Career Development and Advancement
- Building a successful career in hospitality
- Professional development opportunities
- Resume building and interview tips
Requirements
No prior knowledge or experience required
Career path
- Daily room cleaning procedures
- Linen and laundry management
- Routine maintenance tasks
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.