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Call Center Fundamentals and Negotiation Techniques

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Summary

Price
£15 inc VAT
Study method
Online
Duration
5 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Digital certificate - Free
  • Certificate of completion - Hard copy certificate - £9.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Ready to dive headfirst into the whirlwind world of call centres? Buckle up, because our "Call Center Fundamentals and Negotiation Techniques" course is about to take you on a wild, wacky, and oh-so-rewarding adventure! Get ready to conquer the phones, charm customers with your sweet talk, and master the art of negotiation like a boss. It's time to turn those headsets into superhero gear and become the call centre hero you were born to be!

Learning Outcomes:

  • Discover the secrets of call centre operations and become a master of the dialling universe.
  • Unleash your inner call centre superstar by cultivating essential traits and skills.
  • Transform ordinary conversations into extraordinary customer experiences through communication wizardry.
  • Crack the code of telephone etiquette and leave customers speechless (in a good way, of course!).
  • Develop negotiation ninja skills to conquer even the most challenging clients.
  • Geek out on call centre metrics, benchmarks, and the latest tech trends.

Certificates

Certificate of completion - Digital certificate

Digital certificate - Included

Certificate of completion - Hard copy certificate

Hard copy certificate - £9.99

Inside the UK student have to pay an additional delivery fee of £10, whereas International students are required to pay an additional fee of £19.99 to receive a hard copy of the certificate delivered to their address.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Are you tired of being yelled at by angry customers? Do you wish you could build better relationships with your customers? Do you want to learn how to negotiate effectively? If so, then you need to take the Call Center Fundamentals and Negotiation Techniques course!

In this course, you'll learn the superhero skills needed to excel in the high-energy world of call centres. From mastering the art of small talk to wowing customers with your problem-solving prowess, we've got you covered.

But it doesn't stop there. We'll also unlock the secret vault of call centre metrics, benchmarks, and the latest trends in technology. So, get ready to geek out on all things call centre-related because we're about to take you on a mind-blowing, jaw-dropping, phone-tapping journey!

Who is this course for?

  • Current call centre warriors looking to level up their skills and unlock their full potential.
  • Customer service enthusiasts eager to become the champions of charm and problem-solving.
  • Managers and supervisors who want to lead their call centre dream team to victory.
  • Anyone with a curious mind and a burning desire to unravel the mysteries of call centres.

Career path

  • Call Center Agent: £18,000-£25,000 (Become the voice behind the hero headset!)
  • Customer Service Representative: £20,000-£28,000 (Spread smiles and solve problems like a pro!)
  • Call Center Supervisor: £25,000-£35,000 (Lead your team to greatness and conquer the call centre world!)
  • Quality Assurance Analyst: £22,000-£30,000 (Become the Sherlock Holmes of customer satisfaction!)

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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