What we do

Talent Sphere Ltd is a Recruitment and Talent Management Company, based in the Northwest of England.&nbsp;
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Our mission is to go beyond recruitment.
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One of the biggest pain points that many businesses face are the costs associated with the turnover of talent and then having to re-recruit. Here at Talent Sphere, we understand just how frustrating this can be and so we offer a unique and in-depth way of selecting the perfect candidates for your business to ensure quality and longevity. We are confident our approach to recruitment, our profiling and referencing offering will mean your business makes the best possible hire.
We will even back up the service with a no payment for the first 6 months of your new employees tenure.&nbsp;
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But does it stop there?
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We believe recruitment is only the start.&nbsp;
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Nurturing and growing your Company&rsquo;s people is the key to success; driving your business forward, ensuring a happy client base and saving you the costs associated with employee attrition and rehire.&nbsp;
Talent Sphere will help you manage your talent long term with our offering of bespoke guidance and systems, training, and documentation. We aim to enhance your talent with employee profiling and identification of potential pressure points, apathy and unused talent, allowing you to increase your productivity within your existing team, without constantly going back to the well.
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Hire the best people, and get the best out of them. Success guaranteed.
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We go beyond recruitment.
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Are you an installer of Solar Panels or Heat Pumps? Are you looking for a new opportunity for growth and progression? Join a rapidly developing certification body, that is looking for installers eager to learn the certification process and become an assessor! Are you already an assessor? Even better! People are at the centre of this business. Whether it is the unified team or their customer-focused approach. They take pride in helping their customers grow and ensuring they have an enjoyable experience. Their team is made up of industry experts, assessors and support staff who all help their clients gain certification. The Candidate Essential · Travel is an essential part of this job The candidate must be a qualified installer of one of the below: · Air Source Heat Pump Design · Air Source Heat Pump Installation · Ground Source Heat Pump Design · Ground Source Heat Pump Installation · Battery Storage · Photovoltaic Systems · Solar Heating Systems The candidate will be required to provide evidence of qualification. Travel is essential to this role; the candidate must have a full driving licence . They must be willing and able to travel to jobs which can include overnight stays. Car allowance is provided. Desirable · Experience as an assessor. · Developing and verifying risk assessments and method statements. · Experience in writing and understanding installation documentation. · Experience in the Eco/Renewable Industry. Please find a list of some of the desired qualifications below. Skills · Ability to develop strong working relations. · Keen attention to detail. · Innovative approach to problems and enquiries. · Ability to follow procedure. · Great communicator, both verbal and written. · Developed people and customer service skills. · Ability to manage time effectively with a varied workload. · Flexible and supportive with team members and effective work independently. · Strong problem-solving and decision-making skills. The Role The Technical Inspector will be supporting the customer’s certification process by providing on-site technical inspections. They will use their knowledge, experience, and expertise in their chosen field, to report on the work being carried out, recording observations of good practice, areas of improvement or non-conformities against the MCS standards. Main Responsibilities · Verify Retrofit Designs before attending an On-Site Technical Inspection · To carry out external Technical Inspections on-site in line with MCS standards · Write up detailed technical reports that are easy to understand. · Answer client enquiries regarding any inspection reports. · To offer guidance to multiple businesses across the eco industry within UKAS guidelines Other Responsibilities May Include · Carrying out Head Office Assessments (looking at our client’s QMS (Quality Management System) · Interviewing other Technical Inspectors applying for this role · Conducting observations and supporting newly appointed Technical Inspectors in the same role Please note that training can be provided if the essential qualifications are met. Desirable Qualifications The list of possible competencies is so vast that only a selection of competencies is noted below to provide an idea of what a competent designer/installer may require. · MCS Awareness Course · GDA or DEA or Equivalent Course (Retrofit Assessor) · Relevant NVQ/Qualifications for each applicable measure (see table below) · A Health and Safety Qualification (e.g. IOSH or NEBOSH). · Health and Safety Certificates Relevant to Each Measure (Manual Handling, Confined Spaces, Fire Awareness, Working at Heights, Gas Safe, Asbestos Awareness). · A1 Assessor · A recognised electrical qualification that satisfies the requirements of Electrotechnical Assessment Specification, Appendix 4 published by the I ET. · Registration with a Scheme Operator authorised under the relevant Building Regulations. · Where relevant to the scope of work being undertaken, the Electrician/s must show awareness of asbestos and other related health and safety issues such as manual handling, working at heights and fire safety. · A recognised heating qualification such as a Level 2 or Level 3 NVQ or SVQ in plumbing or heating &amp; ventilation or gas or oil or equivalent certification, Gas Safe (CCN1) The student must be capable of installing a wet central heating circuit. · Registration with a Scheme Operator authorised under the relevant Building Regulations. · An industry-recognised unvented cylinder/hot water systems and safety course or qualification (G3). · Water regulations training is recognised by the Water Regulations Advisory Scheme (WRAS). · An industry-recognised short course or qualification in the particular MCS technology e.g. Biomass, Heat Pumps or Solar Thermal. · BPEC Part L Energy Efficiency. · competencies such as cable or component sizing are normally addressed as part of the installer and PV short courses or qualifications. · BPEC Level 3 Award in the Installation and Maintenance of Heat Pump Systems (Non-refrigerant Circuits). · BPEC Heat pump system (NOS Mapped) · BPEC Level 3 Award in the Installation and Maintenance of Solar Thermal Hot Water Systems. · BPEC Level 3 Award in the Installation and Maintenance of Small Scale Solar Photovoltaic Systems. Job Type: Full-time Pay: 45,000.00- 52,000.00 per year

Heat Pump / Solar Panel Installations Inspectors

Dispute Resolution Officer Location: Chorley Working pattern: Hybrid Line Manager: Head of Operations Salary: 22,000 Benefits: Private Optical, Dental and Medical Cashback plan, Life Assurance Scheme, Career Pathway Programme, and more! - see below The Company Incorporated in 2020, Qure Group Ltd is a leading provider of resolution services to the United Kingdom and Channel Islands. We specialise in the home improvement and renewable energy sectors and our vision is to be a global support partner to organisations in those sectors. We currently work with financial services, manufacturers, national retailers, membership organisations, franchises, and SMEs. Our role is to support sectors in elevating the reputation of that sector, increasing buyer confidence, by providing phenomenal support services to assist with organisations and consumers when things do go wrong, or to prevent them going wrong in the first place. Our services include outsourced complaint handling, executive support, dispute resolution, claims management, independent inspections, and remedial works programmes. The Role As a Dispute Resolution Officer, you will start at a competitive salary. This is in addition to our annual leave scheme, which kicks off with 23 days of annual leave plus the bank holidays, including the office closing over Christmas. As your time with us increases, so does your annual leave! We will supply you with everything you need to work from home, along with making sure you get a home working allowance as well. From time to time, we like to meet up and collaborate, and we normally do this via different shared offices or networking areas within the UK. You will also join our company at an extremely exciting time and immediately join our career pathways, where you can move higher in this role, or move into other roles such as becoming a Senior Complaints Handler, or a Claims Management Expert. Responsibilities Establish contact with complainants within 24 hours of receiving a complaint and initiating our 'triage' process, using the tools and systems provided by the company. Mediate and negotiate with both parties to achieve an amicable conclusion. This contributes to our case resolution success rate. Carry out the dispute resolution process in a professional manner, ensuring you listen to both parties and provide your professional opinion based on the information available to you. Ensure both parties are robustly challenged when they are in a stalemate and apply soft conciliation when required. Present your findings to both parties and highlight any inaccuracies in each parties' case. These findings should be presented in a professional way and to a standard that achieves a resolution. Record and document all stages of the complaint management process taken for each case. Liaise with engineers where required, to arrange for any repair or replacement work on behalf of businesses, keeping their consumers updated at all times Record, monitor and maintain all required information from businesses and consumers Ensure as much evidence as possible is gathered as part of the dispute resolution process to give us the best chance of a successful resolution. Using common sense and data, prioritise disputes when required, but also ensuring that we achieve all internal and industry targets. Ensuring any agreed outcomes from the resolutions are fulfilled by both parties. Assisting with our claims handling programme, where you could be handling claims on behalf of banks, insurers, retailers amongst others. Give us a hand with any reporting requirements for our clients, or for our company. Help out in other departments when things get busy, and when we are in an 'all hands on deck' period Who we are looking for: We operate in the home improvement and renewable energy industry. Therefore, a good start is someone coming from that background, ideally with good experience in roles providing customer service, claims handling, mediation, or conciliation. From there, we are also looking for: Highly organised individuals: you will update the systems with all the correct information. Otherwise, we lose the magic of useful data to improve performance. Strong experience in customer service, with an ability to show empathy to people whilst also being confident to challenge people when they are wrong. Effective communicators: you can write, type, and speak with confidence, with an ability to influence and negotiate effectively. You are not a robot, you have personality! Experience in using systems to record information and carry out tasks. Often referred to as CRM systems. Self-motivation and a desire to succeed. We don't micromanage. We trust. But we know it takes motivated individuals to make that work. An ability to remain calm, neutral, and detached under pressure and in stressful situations. Disputes in their nature can get a bit lively, so we need you to be a person who is relaxed and can take control of such situations. People who have a desire to learn more. There is a lot to learn in our industry and we want people who suck up the knowledge because they enjoy it. Strong emotional intelligence with the ability to judge situations and adapt your style of interaction to get the best result. The Offer Company pension scheme Life Assurance scheme Private healthcare insurance Private Optical, Dental and Medical cashback plan Private Mental and Financial well-being support Brand new career pathways programme Company sick pay and free eyecare vouchers Enhanced maternity/paternity leave and adoption-friendly policies Hybrid working environment (depending on role) Flexible working environment 23 days annual leave plus bank holidays, plus increased annual leave with service Home working allowance (if applicable) Exclusive home improvement discounts

Dispute Resolutions Officer

Company When it comes to HR, the right advice puts our clients back in control, allowing businesses to reach a considered decision. Metis HR is an independent HR consultancy business based in Rossendale, Lancashire that delivers from real experience. The services include outsourced HR advice, training and business development services. The numbers (and our clients!) speak for themselves. Overview We believe it’s crucial for Metis HR employer clients to have employment contracts and HR policy documentation that are not only legally compliant but also offer safeguards and commercial options. This allows colleagues in our wider HR team to provide high quality, pragmatic and efficient advice to our clients. As a Contract and HR Policy Specialist at Metis HR you will work closely with new and existing clients to gain a thorough understanding of their contract and employee handbook needs. The documentation you produce will closely meet the clients’ specific requirements but more importantly reflect current employment law. Your commitment to service delivery, meticulous attention to detail, strong communication skills, and a supportive team mindset are crucial. Comfortably engaging with clients remotely and over the phone about their contracts and handbooks is essential. At Metis HR, our number 1 value is prioritising our clients, ensuring timely responses to queries within 24 hours. One of the most interesting aspects of the job is that you never know which client from which sector you’re going to be working with. You’ll enjoy the problem solving and intellectual challenges that this role could give you. As a conscientious and responsible individual, who is enthusiastic and organised with a commercial and pragmatic approach you’ll already be advising on contracts and HR policies, a confident contributor to team tasks, and you’ll crave experiencing the professional pride of making a real difference. Responsibilities Conduct effective client consultations to establish client need in relation to contracts of employment and HR policies Manage the contract and handbook development process from initial client consultation to final sign-off Collaborate effectively with HR Consultants to develop revised contracts and handbooks for existing employer clients. Monitor changes in employment law and the regulatory environment to provide timely updates for clients and the wider Metis team. Support the HR team in implementing legal changes into HR policies and procedures. Provide support for HR Consultants in drafting settlement agreements as necessary. Personal Specification HR experience and/or qualifications particularly within employment law Legal HR Experience, Paralegal or Consultancy based experience. Knowledgeable, tactful, and diplomatic, with an eye for detail Commercially aware, able to work economically and think on their feet An excellent communicator both in writing and verbally ***This position is a Hybrid Position following successful probationary period. It is essential you are flexible and able to be in the Stacksteads office at least twice a week*** The office has 2 dogs that are ever-present and is spread over 2 floors. On Offer Part-time, 25 hours per week Free Parking Death in Service Salary Pro Rata 30,000- 35,000 25 days leave per year (Pro Rata) bank Holidays. (33days)