What we do

PIB Insurance Brokers (PIB) are a leading insurance broker with access to risk management services. We work with both businesses and individuals, making a real difference to your requirements through our combined skills, experience and partnership approach.

Who you'll work with

At PIB Insurance Brokers, we invest time in getting to know you and can build bespoke solutions around your unique goals and challenges to provide security and peace of mind. Clients range from individuals and sole practitioners to small and medium-sized enterprises as well as large corporations.
PIB Insurance Brokers is part of PIB Group, a dynamic group of specialist insurance advisory businesses.
Our knowledge and experience is as diverse as our customers and their businesses. Through our strong partnerships with leading insurers, we can provide solutions to cater for all needs.

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It's a fantastic time to join PIB in London and work as part of a vibrant collaborative team within a modern &amp; great office. The Role: Account Handler - Real Estate To provide professional advice and service to all clients. Effectively manage policy events following compliant processes ensuring that all customers are dealt with professionally and fairly. To retain existing customers and write new business by the continual development of relationships and delivery of excellent customer service. Responsibilities: Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients. Provide quality service to clients, covering all details of their insurance arrangements, to advise, review, arrange and secure the appropriate cover at a competitive premium. Responsible for the review and action required on policy and client information. Be vigilant in day to day operations to identify and mitigate the impact of potential issues ensuring remedial action is taken where necessary. Build effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists to maximise business opportunities. Build and continuously enhance relationships with PIB’s panel of insurers and maintain a profile within the insurance market. Proactively work with colleagues across the business to identify and maximise opportunities for growth. Place commercial lines business within approved markets to best meet the clients needs based on the knowledge of the client, the insurance market and industry sector proposition. Ensure clients are appraised of updates regarding political, regulatory and market changes that may impact them and their business. Reviewing the adequacy of covers and suitability of the terms being offered to clients, Liaising with relevant departments, to ensure all queries are resolved quickly and efficiently Experience: Essential:- Minimum 5 GCSE, Grades A-C including English and Maths. Experience of working within the UK insurance market and and a good understanding of the role of regulation and compliance. Real Estate experience is desirable; However we will also look at candidates with experience within General Commercial classes of business. Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery. Previously worked within a team servicing both clients and colleagues whilst also possessing excellent negotiating skills. Organised with good time management skills working to agreed priorities. Good communication skills to effectively liaise with internal colleagues. Computer literate with good experience of using MS Office Suite. Operational use of Acturis ensuring updates are made accurately to data quality standards. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Very generous maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology &amp; electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning &amp; development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint. Why join us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-213 811

Commercial Insurance Account Handler

Motor Trade Assistant Handler PIB Insurance are looking to recruit an Assistant Account Handler for their Motor Trade team based/Reporting into their Croydon Office The roles offers a variety of duties and responsibilities as follows: To treat our customers fairly providing a professional, friendly and efficient service to clients contributing to growth of the accounts working within Group Broking Procedures and to company service standards To assist Account Executives with the retention of existing customers by continual development of relationships and delivery of customer service standards Assist Account Executives to contribute to growth and development of the company with allocation of clients by identifying uninsured areas to ensure adequate and relevant insurance covers and risk management / loss adjuster services are provided to meet the risks faced by client business To ensure clients have adequate and appropriate insurance covers By assisting generation of new customers wherever possible with commitment, support and development of the business strategy. Provision of professional advice and service to client Provision of quotations as directed Renewal procedures to be followed per Group Broking Procedures provided Group accounts procedures and queries to be complied with Post processing within timescales, Group Broking procedures and to company standards Computer records, accurate creation and maintenance ensuring completeness Intelligent labelling of system entries Preparation and issue of risk registers / pre-renewal agendas/submission/renewal reports for issue to client/insurers Documentation checking prior to account executive signing off prior to subsequent issue File maintenance - general housekeeping of all records Contribution to overall efficient running of PIB Open communication and liaison with all other departments within PIB Securing payment from clients within timescales Diary / Tasks - accurate use and maintenance Accurate use of task bar and diary systems to ensure workload is managed and any problems reported to commercial manager Constant communication on file progress between you and the relevant Executive Continual professional development (self driven) within all relevant aspects of the industry Continued growth and expansion of product knowledge and technical expertise working towards chartered insurance qualifications as required Identify, report and resolve:- Breaches / complaints / E&amp;O and to Respond positively to QA Other duties as and when required Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology &amp; electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning &amp; development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-213 675

Motor Trade Assistant Handler

The Role: We have an exciting opportunity for an experienced Commercial Insurance Claims Handler to join our Claims Specialty Team based in Birmingham. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI. This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in motor, property and liability insurance claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies &amp; procedures. As the business goes through a period of growth, there will be plenty of opportunities to get involved in other exciting projects. Responsibilities: You will be managing claims from across different products, such as Property, Liability, Marine and Business Interruption ensuring service standards are met and/or exceeded, You will keep an efficient diary system for all claims, ensuring claims are chased as required, You will develop and maintain a full understanding of Acturis, You will provide the broking department and clients with claims information and reports as required, You will ensure complexed claims are handled as per the group procedures, You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim, You will produce claims MI/claims reports when required, You will meet with clients and present claims information when required, You will undertake any other duties as requested by management on an ad-hoc basis, You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current, Experience: You will have robust Property, Liability, Marine and Business Interruption insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures, You will be passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies, Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook, You will be cert CII, or working towards this or similar, You will be highly organised and have great time management, You will have a positive 'can do attitude’ and will be a natural problem solver, multi-tasker, along with a high level of attention to detail, You will have excellent communication skills both verbally and written, Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Parking at the office Very generous maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology &amp; electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning &amp; development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Why Work For Us? PIB Insurance Brokers are a dynamic insurance broker attracting individuals with a wealth of experience in the insurance market. We provide expertise across a broad range of specialisms including professions, property, construction, transportation, trade credit, real estate, leisure, construction, haulage, and charities. This is an exciting time to join the team in one of our offices around the UK. Collaboration is at the heart of everything we do and we believe that working together as one team is better for our customers, our businesses, and our employees. PIB Insurance Brokers is part of PIB Group, which means that we can enjoy the strength and leverage that come with being part of a larger group for the benefit of our people as well as our customers. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-214 044

Commercial Claims Handler

The Role: We have a fantastic new opportunity for a Client Handler to join our collaborative and fast paced Commercial Enterprise Unit based in our Leicester office. The business unit is an integral part of our Specialty division that provides an advisory broker service to commercial and consumer clients across the UK. You would be providing professional advice and service to all clients. You will effectively manage policy events following compliant processes ensuring that all customers are dealt with professionally and fairly. The role will require you to retain existing customers and write new business by the continual development of relationships and delivery of excellent customer service. If you’re an experienced insurance professional with a passion for providing the best service, we would love to hear from you! Responsibilities: Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients. Provide quality service to clients, covering all details of their insurance arrangements, to advise, review, arrange and secure the appropriate cover at a competitive premium. Responsible for the review and action required on policy and client information. Be vigilant in day to day operations to identify and mitigate the impact of potential issues ensuring remedial action is taken where necessary. Build effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists to maximise business opportunities. Build and continuously enhance relationships with PIB’s panel of insurers and maintain a profile within the insurance market. Proactively work with colleagues across the business to identify and maximise opportunities for growth. Place commercial lines business within approved markets to best meet the clients needs based on the knowledge of the client, the insurance market and industry sector proposition. Ensure clients are appraised of updates regarding political, regulatory and market changes that may impact them and their business. Reviewing the adequacy of covers and suitability of the terms being offered to clients, Liaising with relevant departments, to ensure all queries are resolved quickly and efficiently Experience: Minimum 5 GCSE, Grades A-C including English and Maths. Previous experience in an Account Handling role (Insurance) is desirable. Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery. The ability to work in a team Accuracy and attention to detail A passion for building fantastic working relationships with clients and colleagues An appetite to learn and develop and successfully. An inquisitive nature with a willingness to ask questions Basic understanding of the broking insurance market and the role of regulation and compliance. Organised with good time management skills working to agreed priorities. Good communication skills to effectively liaise with internal colleagues. Computer literate with good experience of using MS Office Suite and operational use of Acturis. Operational use of Acturis ensuring updates are made accurately to data quality standards. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology &amp; electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning &amp; development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-213 524