What we do

Established in 1982 we have 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that are tailored to our customers unique insurance needs.
We take the time to understand each and every customer&rsquo;s unique insurance needs and circumstances, which helps us to provide a premium level of service.&nbsp;
Our Values Our values are integral to how we build our collegaue culture, service our customers and build our brand.
&bull; Integrity &ndash;&nbsp;we do the right thing &bull; Delivery &ndash; we make it happen &bull; Smart &ndash; we think proactively, offer the right solutions &bull; Disciplined &ndash; we never compromise our purpose &bull; Creative &ndash; we dare to be different, challenge the status quo &bull; Agile &ndash; we accept change, embrace it &bull; Reliable &ndash; be consistent
At Acorn Insurance we want to give you more than a job, we want to give you a purpose and a career.

What we stand for

Our aim is to be the UK's number 1 specialist insurer.

What you'll get

External links

Role: Taxi Renewals Manager Location: Formby Working Hours: Monday to Friday 09:00am and 17:30pm, including 1 in 3 Saturday Salary: 30,671 4000 Performance related bonus per annum What you will be doing: Ensure standards of business expectations &amp; values are always upheld. Actively orchestrate the distribution of workload to be effective in-service level and team performance. Responsible for regularly communicating agents KPI performance. Conduct wellbeing checks for all agents. Deliver monthly stat chats and 1-2-1 performance reviews. To complete quarterly 1-2-1 Carer development reviews. Report on performance in line with business expectation. Conduct monthly team meetings. Conduct audit the auditor quality checks on short calls. Accurate reporting &amp; management of sickness, absenteeism, and punctuality. Be a point of contact for complaint escalation. Responsible for team attrition, booking and completing interviews. Facilitating Staff Equipment. Deliver agent productivity levels. Ensure the teams compliance quality checks exceed minimum KPI levels. Meet customer &amp; business SLAs through agent performance management. Ensure 360 Self-reflection calls are completed with each agent monthly. Complete 3 call audits per agent (including soft skill &amp; call quality) Develop strategies to improve team performance. What we’re looking for: Ability to work well in a team. Leadership skills and the ability to motivate and develop staff. Good communicator with great interpersonal skills and the ability to build effective team relationships in person and remote. Excellent customer service skills. Customer focused and driven by results and achievement. Ability to remain calm under pressure. Being able to adapt to challenging situations. A sense of responsibility. Self-motivation and be able to make quick decisions. Ability to analyse sales figures. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade &amp; length of service (including bank holidays) Additional Buy &amp; Sell Holidays Company Sick Pay Scheme Company Paid Maternity &amp; Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform &quot;Your tomorrow&quot; Fresh fruit Deliveries twice a week 250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Taxi Renewals Manager

As an integral part of our Retail Branch Network team, you will play a key role in driving our office’s commercial success and supporting the leadership of our dynamic branch team(s). You will be a SME of the local taxi industry including the requirements, restrictions, providers &amp; competition. Working closely with the Branch Manager and Fleet Commercial Operation, you will actively participate to enhancing team performance, commercial business growth, whilst supporting the wider Fleet / Branch Network, and Call Centre contribution. You will be an advocate to the Acorn brand, Acorn values and embedment of Acorn culture and working environment expectations. Role: Relationship Manager Location: Birmingham Working Hours: Monday to Friday 09:00am- 17:30pm Salary: 33,301 OTE What you'll be doing: CRM system (Salesforce) to be maintained with updated files, customer outcomes, diary, lead and opportunity cycle stage. Accuracy on all data entries and submissions to allow fluid operation and SLA turn arounds. Inbound and Outbound target audience (UTA- Universal Target Audience) leads to qualify to next stages to meet agreed team KPI’s. Professional approach to communication as a main tool to build and maintain all levels of customer relationship and service. Feedback industry comments and suggestions to MIM/HOR/HOT with solutions to counter poor outcomes or to improve customer engagement / new business sales and market-share growth. Identify and feedback opportunities for corporate partnerships. Support search / connections to commercial industry individuals and commercial events to showcase Fleet product suite and service to source new business development. Attendance to internal and external meetings including but not limited to; commercial industry meetings, roadshows / events, exhibitions, and geographical placement as per department strategy. Collaborate with other team members including, but not limited to: Projects, Branch Network and Support functions as &amp; when required. Gather competitor insight / local broker network / products to feedback to MIM/HOR/HOT Support BDM to effectively maintain dairy and new business prospects through to new business conversion. Ensure Quality (Compliance/Audits) meet standards, a good level of customer service is delivered. Support the wider Group businesses such as Rapid/Just Drive and Ride hailing hubs. Assisting the Branch Manager with general day to day running of the branch and leading the branch team in absence of the branch manager . What we’re looking for: Commercial Insurance experience (preferable) Strong communication skills: Ability to effectively communicate with clients and insurance agents to understand their needs and provide appropriate solutions. Sales acumen: Proficiency in identifying new business opportunities and converting leads into clients through persuasive selling techniques. Analytical mindset: Capability to analyse market trends, competitor strategies, and client data to develop effective sales strategies and identify potential areas for growth. Relationship building: Skill in fostering strong relationships with clients, insurance agents, and other stakeholders to maintain long-term partnerships and maximize business opportunities. Problem-solving skills: Aptitude for quickly resolving client issues, addressing concerns, and finding innovative solutions to meet their insurance needs. Organizational skills: Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment. Product knowledge: Comprehensive understanding of insurance products, coverage options, and industry regulations to provide accurate information and advice to clients. Adaptability: Flexibility to adapt to changes in the insurance industry, client preferences, and market conditions to stay competitive and achieve business objectives. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade &amp; length of service (including bank holidays) Additional Buy &amp; Sell Holidays Company Sick Pay Scheme Company Paid Maternity &amp; Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform &quot;Your tomorrow&quot; Fresh fruit Deliveries twice a week 250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks

Relationship Manager

As an integral part of our Retail Branch Network team, you will play a key role in driving our office’s commercial success and supporting the leadership of our dynamic branch team. You will be a SME of the local taxi industry including the requirements, restrictions, providers &amp; competition. Working closely with the Branch Manager and Fleet Commercial Operation, you will actively participate to enhancing team performance, commercial business growth, whilst supporting the wider Fleet / Branch Network, and Call Centre contribution. You will be an advocate to the Acorn brand, Acorn values and embedment of Acorn culture and working environment expectations. Role: Relationship Manager L ocation: Uxbridge (UB10) Working Hours: Monday to Friday 09:00- 17:30pm Salary: 33,301 OTE What you will be doing: CRM system (Salesforce) to be maintained with updated files, customer outcomes, diary, lead and opportunity cycle stage. Accuracy on all data entries and submissions to allow fluid operation and SLA turn arounds. Inbound and Outbound target audience (UTA - Universal Target Audience) leads to qualify to next stages to meet agreed team KPI’s. Professional approach to communication as a main tool to build and maintain all levels of customer relationship and service. Feedback industry comments and suggestions to MIM/HOR/HOT with solutions to counter poor outcomes or to improve customer engagement / new business sales and market-share growth. Identify and feedback opportunities for corporate partnerships. Support search / connections to commercial industry individuals and commercial events to showcase Fleet product suite and service to source new business development. Attendance to internal and external meetings including but not limited to; commercial industry meetings, roadshows / events, exhibitions, and geographical placement as per department strategy. Collaborate with other team members including, but not limited to: Projects, Branch Network and Support functions as &amp; whenrequired. Gather competitor insight / local broker network / products to feedback to MIM/HOR/HOT Support BDM to effectively maintain dairy and new business prospects through to new business conversion. Ensure Quality (Compliance/Audits) meet standards, a good level of customer service is delivered. Support the wider Group businesses such as Rapid/Just Drive and Ride hailing hubs. Assisting the Branch Manager with general day to day running of the branch and leading the branch team in absence of the branch manager. What we’re looking for: Commercial Insurance experience (preferable) Strong communication skills: Ability to effectively communicate with clients and insurance agents to understand their needs and provide appropriate solutions. Sales acumen: Proficiency in identifying new business opportunities and converting leads into clients through persuasive selling techniques. Analytical mindset: Capability to analyse market trends, competitor strategies, and client data to develop effective sales strategies and identify potential areas for growth. Relationship building: Skill in fostering strong relationships with clients, insurance agents, and other stakeholders to maintain long-term partnerships and maximize business opportunities. Problem-solving skills: Aptitude for quickly resolving client issues, addressing concerns, and finding innovative solutions to meet their insurance needs. Organizational skills: Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment. Product knowledge: Comprehensive understanding of insurance products, coverage options, and industry regulations to provide accurate information and advice to clients. Adaptability: Flexibility to adapt to changes in the insurance industry, client preferences, and market conditions to stay competitive and achieve business objectives. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade &amp; length of service (including bank holidays) Additional Buy &amp; Sell Holidays Company Sick Pay Scheme Company Paid Maternity &amp; Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform &quot;Your tomorrow&quot; Fresh fruit Deliveries twice a week 250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Role: Sales Agent Salary: 24,255 to 27,876 OTE* including 2,000 performance related bonus per annum, once established within your role. Location: East London (E1) Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday. The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills. If you are a self-motivated individual who can build rapport with people from all backgrounds this would be the role for you! What you will be doing: Providing customers with insurance quotes for taxi insurance. Handling midterm enquiries and renewals. Retain current clients to ensure high retention at renewal stage. Providing excellent rapport building skills Identifying and assessing customer needs, working to deliver good outcomes for our customers displaying strong consumer duty practices. Answering inbound telephone calls. Making outbound telephone calls (no &quot;cold calling&quot;). Maximise targets through the provision of effective and efficient communication and negotiation skills. We are looking for colleagues who are: Friendly, approachable and enjoys helping people. A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations. Know how to have authentic and engaging conversations. A confident &amp; effective communicator, both written and verbal, with a great telephone manner. Focused on delivering exceptional customer experiences. Organised and able to multitask in a fast-paced environment. Trustworthy and reliable. A team player who is enthusiastic, driven and self-motivated and who understands the importance of their role and the role of others in their team. Able to keep their product and finance services knowledge up to date. Motor Insurance experience is an advantage but no essential. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade &amp; length of service (including bank holidays) Additional Buy &amp; Sell Holidays Company Sick Pay Scheme Company Paid Maternity &amp; Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform &quot;Your tomorrow&quot; 250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey