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Course Details: Efffective Business Communication
Pitman Training Scotland
Scotland
Request details for pricing information
Easy Payment Plan & ILA Part Funding
Classroom
FullTime
Ongoing
18 - 20 hours
Available at one of the following Scottish centres - Edinburgh, Aberdeen, Glasgow, Dumfries, Forres or by Distance learning. Designed for: Those who wish to learn how to communicate effectively in business
Pre-requisites: Experience of using Windows and Microsoft Word. Some experience of using email and the Internet
Objectives: To learn how to communicate effectively in business – by letter, email and telephone
Course Content:
Lesson 1: Become familiar with the course content, know about different sorts of communication, construction of a sentence, sentence structure, subject and verb agreement, correct use of punctuation, know about common errors, including use of the apostrophe.
Lesson 2: Use the appropriate tone for a letter, know to use positive words and phrases, using non-sexist language in writing, avoiding clichés and jargon, know about the plain English Campaign.
Lesson 3: Know about the style of writing including short words, sentences and paragraphs, know the correct layout for letters, writing letters from draft through to final copy, know how to proofread effectively, know about proofreading symbols.
Lesson 4: Writing a letter of complaint, a letter of apology, a circular letter and a thank you letter
Lesson 5: Be familiar with the format of a curriculum vitae, know how to write a job application letter, learn how to write notes, notices, memos and fax forms, know how to design and about the use of leaflets, learn about envelope sizes and uses of different paper.
Lesson 6: Learn about E-mail, learn about net acronyms, netiquette, how to set out a business email and how to format and present web pages.
Lesson 7: Know how to communicate effectively on the telephone, about non-verbal communication such as body language and dress, learn about video conferencing and the advantages of personal networking.
Lesson 8: Understand how to alleviate fears when doing a presentation, learn how to structure and prepare a presentation, know how to use your voice for effective communication and learn about non-verbal communication in a presentation
Features:
Structured modular approach to make learning easy
Practical exercises to consolidate knowledge gained using a word processor and email software
Benefits:
Learn how to communicate effectively
The flexibility and value of a self-study course designed to enable you to work at your own pace
A personalised workbook to use as a reference guide on completion of the course
The opportunity to gain the widely recognised Pitman Training Certificate
Pre-requisites: Experience of using Windows and Microsoft Word. Some experience of using email and the Internet
Objectives: To learn how to communicate effectively in business – by letter, email and telephone
Course Content:
Lesson 1: Become familiar with the course content, know about different sorts of communication, construction of a sentence, sentence structure, subject and verb agreement, correct use of punctuation, know about common errors, including use of the apostrophe.
Lesson 2: Use the appropriate tone for a letter, know to use positive words and phrases, using non-sexist language in writing, avoiding clichés and jargon, know about the plain English Campaign.
Lesson 3: Know about the style of writing including short words, sentences and paragraphs, know the correct layout for letters, writing letters from draft through to final copy, know how to proofread effectively, know about proofreading symbols.
Lesson 4: Writing a letter of complaint, a letter of apology, a circular letter and a thank you letter
Lesson 5: Be familiar with the format of a curriculum vitae, know how to write a job application letter, learn how to write notes, notices, memos and fax forms, know how to design and about the use of leaflets, learn about envelope sizes and uses of different paper.
Lesson 6: Learn about E-mail, learn about net acronyms, netiquette, how to set out a business email and how to format and present web pages.
Lesson 7: Know how to communicate effectively on the telephone, about non-verbal communication such as body language and dress, learn about video conferencing and the advantages of personal networking.
Lesson 8: Understand how to alleviate fears when doing a presentation, learn how to structure and prepare a presentation, know how to use your voice for effective communication and learn about non-verbal communication in a presentation
Features:
Structured modular approach to make learning easy
Practical exercises to consolidate knowledge gained using a word processor and email software
Benefits:
Learn how to communicate effectively
The flexibility and value of a self-study course designed to enable you to work at your own pace
A personalised workbook to use as a reference guide on completion of the course
The opportunity to gain the widely recognised Pitman Training Certificate
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