Course Details: Better Communication Skills at Work - Communication that Delivers Results

Overview

Communication is best judged by the effect it has on others, the impact it generates and the results it achieves. This hands-on course focuses on all of these critical elements, allowing delegates to leave the course with a clear plan of how to improve their communication skills, enabling them to achieve the right results.

This challenging, practical and insightful two-day course explores the techniques required for you to achieve positive results through your interaction with others. Altogether a better way in which to communicate! You will leave the course with a personal action plan identifying the key changes to make and skills to practise to build your self-confidence and improve your communication techniques. You will also take away a list of websites containing articles that will complement your key skills and techniques learned from the course.

Is it right for me?

For those wishing to improve their communication skills with others; face-to-face, in meetings or on the telephone. If you are a senior manager looking to communicate at all levels then you may wish to consider 'Senior Level Communication Skills Workshop'

What will I learn?

By the end of this course you will be able to:

• Engage with others and get them to engage with you.
• Work towards creating the right image.
• Overcome the emotional constraints that make it difficult for you to get a result.
• Find out what others are really thinking and make others see it your way.
• Use and control the emotional force of your words, the sound of your voice and your physical presence.
• Pre-course Activity

To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you set the context of the course and the information you provide will be used on the day as part of the course activities.


What will it cover?

• What is Effective Communication?

Clarifying how you wish to portray yourself
Exploring how you are perceived by others (personal assessment/feedback)
Understanding and softening different perceptions and communication barriers

• Assessing Relative Difference

How to identify hidden emotions and messages through observation
Tackling difficult behaviour - effecting a change
How to deliver difficult messages and maintain the relationship

• Building Rapport - Creating a Productive Relationship

Use of questioning - softening the barriers, using the right approach
Listening - what to listen for, how to discern acceptance or resistance
Listening to understand and not just to respond - focus on active listening

• How to Influence Others

Requirements and process for moving someone from an entrenched position
Using and controlling your emotions through words, sounds and presence to create impact
Handling difficult situations and delivering difficult messages

• Communicating and Presenting a Positive Image

Meetings - getting heard, being taken seriously, taking control, getting a decision
Understanding the relative impact of phraseology
Responding to others’ ideas - sharing understanding, support and appreciation

• Presenting a Positive Image - Personal Application Plan

Projecting a more confident image through improved communication skills
Putting communication skills into practice

To find out more about this course, simply fill out the enquiry form at the top of the page.