Primary Responsibilities: - Understand and identify customer objectives, business requirements, competitive strengths, and industry trends on our products - Research, analyse, define and refine business requirements for our products - Design agent facing and consumer facing materials such as forms, receipts, leaflets and user interfaces that provide comprehensive product information and a consistent experience wit...
Visits allocated accounts portfolio depending on agent visitation plan and ad hoc requests. Asses knowledge and promote full spectrum of WU products and services i.e. MIM, MID, CTM, DTB, Prepaid, Commercials Deal with first level issues at location before escalation i.e. make sure agents always have forms, gold cards, IT/system issues etc. Develop and maintain working relationship Exec...
Role Purpose: We are now recruiting for an Accounting Associate to support the Finance function based in Peterborough. This role will support the overall Finance function as well as; Regional Sales Operations Manager with managing existing and new client and prospect information Management Information Manager with the distribution of reports Finance Manager with daily finance admi...
Role Profile The principal element is to provide administrative support to a team of Executive Assistants (EA’s) based within our London HQ, by proactively ensuring that they are fully supported to deliver against his/her obligations and requirements. Tasks The Senior Administrative Assistant’s main role is to take care of any administrative or minor tasks or a project enabli...
We are looking for an experienced Executive Assistant (i mmediately a vailble) to join our EA Team in our Appold Street (EC2A 2AW) office on an interim 3 month contract. Responsibilities The principal element is to provide administrative support at an Executive Level, to various executives based within our London HQ, by proactively ensuring that the executives are fully support...
Job Purpose: Responsible for the recovery of any outstanding monies owed to the business whilst maintaining a high standard of Customer Service. Principle Accountabilities Monitor and co-ordinate the daily workflow of the Collector team, ensuring work load is distributed evenly Reports are distributed to the correct persons involved in the recouping of ...
In charge of agent management (prospecting, enrollment, maintenance and termination), Settling administrative procedures, routines and documents, and execute accordingly. Responsible for management and operations of company back office systems/third party applications. To plan, coordinate, execute and support different agent sales- and marketing, one-off and recurrent, activities (e.g. sales field activities, trainin...
Perform agent welcome and performance calls of allocated accounts (weekly & monthly based on call plan) Respond to online and phone support requests in a timely manner Monitor and track issue progress to provide updates to client issues Build rapport with customers in order to engage customer and improve performance Assist field sales team in all agent administrative queries. Point of liai...
Job Description Due to current team expansion, we are now looking for an experienced Senior Java Developer. Role Description The Senior Developer will work as part of an agile software development team developing upon the suite of GEO products for WUBS’s customers, and on internal development of our product roadmap. The applications focus on the acquisition and processing of internation...
Role Purpose: Delivery of a first class service to the business, accrediting new clients and undertaking regular review of existing client accounts ensuring Anti-Money Laundering (AML)/Customer Due Diligence (CCD) regulatory requirements are met. The role entails liaising with the Sales, Account Management, Compliance and other teams within the business. Key Accountabilities: Ensure all accounts meet Know ...
Role Purpose: To support our Sales Managers in co-ordinating new solutions for key vertical markets ensuring full alignment with all operational areas ultimately delivering first class service from first transaction and throughout the initial lifecycle. To manage transactional co-ordination between internal and external clients ensuring all touch points are aware of their responsibilities and take ownership of the de...
A great opportunity has arisen to join Western Union Business Solutions as a Client Manager. A Client Manager will be responsible for retaining and growing the VSE (Very Small Enterprise) customer segment and also acquiring new business. Using practised sales techniques and relationship management skills this role will execute a calling plan to retain and grow existing customers to achieve revenue and retention targets and close new ...
Description Visits allocated accounts portfolio depending on agent visitation plan and ad hoc requests. Asses knowledge and promote full spectrum of WU products and services i.e. MIM, MID, CTM, DTB, Prepaid, Commercials Deal with first level issues at location before escalation i.e. make sure agents always have forms, gold cards, IT/system issues etc. Develop and maintain working relationsh...
Role Purpose: The Client Management Team Leader manages a team of 6 Client Managers (as well as 1 Admin staff) servicing Western Union Business Solutions (WUBS) customers. Responsible for the daily management of their team ensuring all Client Managers achieve performance KPIs whilst motivating their team members to deliver the highest standards of customer service. The Team leader manages a monthly call coaching p...
