We are currently recruiting for a Business Analyst for our Contact Centre to be based in our Head Office in East Croydon. This newly created role is to provide the Contact Centre with a central resource for MI/BI production and development. The role will work closely with the Head of Contact Centre, Collections Manager and Head of Operations to establish and manage an effective reporting suite to enable the Operation to identify performance...
Organisation Description A large organisation based on the outskirts of Guildford is looking to recruit Head of Contact for their communication centre. This postion requires vetting Job Description This pivotal senior role is responsible for leading an integrated contact team encompassing the Contact Centre, Switchboard, Event Assessment team and assoc...
Organisation Description A large organisation based on the outskirts of Guildford is looking to recruit Head of Contact for their communication centre. This postion requires vetting Job Description This pivotal senior role is responsible for leading an integrated contact team encompassing the Contact Centre, Switchboard, Event Assessment team and assoc...
Job Description: This will initially start as a 3 month fixed term contract with a view to becoming a permanent position. Purpose of the job You will work as part of the Regional Account Leadership Team which is led by the Regional/Account Director and will be responsible for the acquisition and conversion of Customers though an efficient and effective sales process that is aligned to our client's values and func...
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Date: 22 May
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Gibraltar,
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Salary negotiable
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11 applications
Head of Marketing Operations (Contact Centre). Salary: c£75,000 + Monthly commission + Benefits Package + Relocation Assistance. Our client, a household name whose brand is engrained through the gambling and betting industry, are currently recruiting for an experienced Head of Marketing Operations. The successful applicant will be strive to achieve excellence in the Support, VIP and Conversion operations provi...
Call Centre Manager Birmingham £40,000-50,000 My client operates a reservations call centre with an entrepreneurial culture and where expansion and change are a daily occurrence. They are now looking for a driven and motivated Call Centre Manager with the ability to lead up to a 100 seat multi-channel contact and reservations centre. YOU MUST HAVE THE FOLLOWING SKILLS: Current experience of ...
A superb opportunity for an experienced Head of Customer Service to join a unique and highly successful global business based in West Yorkshire. The successful applicant will be an extremely service focussed individual who is able to implement and identify change process to better increase the customer journey. This is a hugely enviable opportunity that will see a definite career progression within 3 years to a head of department...
My client, a major player within the Financial Services arena, is looking to recruit an Interim Head of Telephony. Supporting the Managing Director of Direct Channels, you will drive up performance and assist in the implementation of strategy and sharing of best practice. You will possess the following skills/experience: Utilisation of Performance Management methodologies Ability to analyse operational MI for Str...
We are seeking an exceptionally well rounded Head of Operations for this highly demanding customer focussed environment. You will have overall responsibility for driving performance of all the Team Managers and Agents within this people orientated customer driven environment. About the Role: To inspire, lead the Customer Service Team Managers and their teams in order to achieve and improve set company objectives. T...
About the Client: Our dynamic client is a leader in it’s field and has grown substantially through organic growth and acquisition. To support this growth they currently operate a network of 7 service centres internationally, that provide internal customer and development support. The Head Office is in London. These sites total c.400FTE but this will grow and include Helpdesk, Contact Centre and Software Development Centres so...
Sales Support Manager Cheadle, Cheshire Widely acknowledged as the UK's largest and most successful estate agency and property services group, my Client operates some of the industry's most highly respected and prominent names. With a current network of over 1,300 sales and lettings offices throughout the UK and employing circa 10,000 staff through their five main operating divisions; Es...
Sales Support Manager Following the success of our administration centre in Cheadle, we are now looking to open a shiny new contact centre and are looking for the very best individuals to deliver our vision. This means we are looking for the best Sales Support Manager to get involved and help us succeed in building and maintaining a WOW experience for our customers. The Sales Support Manager will be directly accountable...
This is an opportunity for a sales manager to join a household name and market leader within it's field. You will be managing a multi-channel inbound sales centre (online & telephone). About the Role: Oversee the day-to-day running of the sales centre, ensuring efficiency across all sales channels and excellent customer service to maximise revenue and enhance the customer experience. You will report into the Head ...
62 jobs matching this search were posted in the last week
Are you ready for a new challenge? We're seeking an influential, credible and professional operational leader to join an interesting/exceptional business based in Central London. It's essential that you have experience of managing across multi-disciplined environments and has a natural ability for operational and strategic delivery. About the Role: Day to day management of operational deliverables across departments M...
Large and growing International organisations need an exceptional operations leader who will be required to pull together diverse operations and help them deliver seamlessly to exceed the expectation of the business, the shareholders and the employees. Company Information: Large organisation with sites across the UK and internationally - very dynamic, constantly changing, developing, evolving About the Role: Are you ready...
Contact Centre Supervisor/Team Leader - Motor Trade/Automotive Expertise ESSENITAL - West London Salary: £27,000 - £33,000 PA + Fantastic Working Environment + Progression Ref: MG42757CCS2 CALL CENTRE SUPERVISORY EXPERIENCE - ESSENTIAL MOTOR TRADE / AUTOMOTIVE EXPERIENCE - EXTREMELY DESIREABLE. If you are Contact Centre Supervisor/Team Leader with Motor Trade/Automotive expe...
Job purpose Leading a team of either Customer Service Agents or Claim Handlers, the Team Manager ensures a professional and customer-focused work environment which fully engages their team to deliver. Using effective communication skills, Team Managers provide effective daily supervision of their team exhibiting the skills needed to motivate and coach them to achieve results in accordance with set targets and procedures...
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Date: 7 June
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Barking, Essex
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£60,000 - £65,000 per annum
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32 applications
RecruitGibraltar are currently helping our client who is a market leading egaming company who has a great opportunity for a Head of Online Customer Service / Experience This operational role will require you to: Set and monitor customer SLA's Develop, monitor, optimise customer journeys Website accuracy Service style and delivery Quality assurance and customer service monitoring Pr...
Working for this financial services head office based in Bristol city centre. The job role is within a contact centre environment handling both inbound and outbound mortgage enquiries. The area deals with both new and existing customers. The area looks to deliver direct mortgage, insurance and associated product sales. This is achieved within a 'sales through service’ culture and ethos. The area is subject to full mortgage regula...
Working for this financial services head office based in Bristol city centre. The job role is within a contact centre environment handling both inbound and outbound mortgage enquiries. The area deals with both new and existing customers. The area looks to deliver direct mortgage, insurance and associated product sales. This is achieved within a 'sales through service’ culture and ethos. The area is subject to full mortgage regula...
Are you from a Contact Centre or Health Care background and looking for a new and varied role? A market leading organisation with 28 years of experience within health care is looking to recruit a Placement Coordinator. Based in their Bristol head quarters and working alongside a Registered Nurse in a small team, your core duties will include; • To act as an initial point of telephone contact for customers and n...
Private client Solicitor/ Legal executive My client is a highly progressive law firm with a great presence in the Kent market and is based in the centre of Kent. The firm is looking to hire a junior private client solicitor or legal executive with experience in private client work. My client is looking for someone who has proven experience in this area of law but who they can further train up to become part of the fi...
If you don’t enjoy a challenge it’s probably worth moving to the next advert. Would you like the opportunity to join an industry leading company that supplies innovative workforce solutions to organisations across the globe? Kelly Services are currently looking for an Internal Recruiter to join their established HR team based at our Head Offices in Kingston Upon Thames. Reporting to the HR Director this role will be responsible...
Working for this head office based in Bristol. The Sales & Compliance Coach is accountable and responsible for the delivery of excellent sales and service through effective coaching, training and development of Mortgages Specialists and Sales Consultants. By monitoring and reporting on performance they continually aim to maximise the capability of the contact centre by motivating staff to achieve excellence across a ...
An exciting opportunity has arisen to join Kelly Services as a Scientific recruitment consultant in Glasgow. Our Professional and Technical department specialises in all forms of Scientific recruitment; incorporating search and selection, contract and temporary staffing solutions. As a Scientific Consultant you will be responsible for: Developing new business and achieving revenue targets Managing client accoun...
