Contact Centre Partners are pleased to be supporting an international Sporting and Leisure company that are looking to recruit a Customer Service Manager to join its growing team in London. The Customer Service Manager will be managing a small team of agents within an inbound sales through service contact centre environment. This is a growing contact centre and the Customer Service Manager will be responsible for the day to day manage...
Call Centre Manager Birmingham £40,000-50,000 My client is a B2B organisation with an entrepreneurial culture where expansion and change are a daily occurrence. They are now looking for a driven and motivated Call Centre Manager with the ability to lead up to a 100 seat multi-channel contact and reservations centre. YOU MUST HAVE THE FOLLOWING SKILLS: Current experience of leading a similar ...
TribePost Ltd are working on behalf of Qube GB to fill this vacancy. Available vacancy : Team Manager / Contact Centre Manager Location : Galashiels, Scotland Salary : from £17,000 per annum (Dependent upon experience) About QubeGB : QubeGB is an innovative ISP organisation, who provides a wide ran...
Customer Experience Manager - Contact Centre Northampton, Northamptonshire c£27,000 DOE Our client designs, develops and manages innovative end-to-end multi-application citizen cards and smart cards for the travel industry. Their business is client focused and includes a manufacturing facility, contact centre and software production. They are now seeking a Customer Experience Manager to join their team. This...
Operations Manager - Leading Language Services Company Leeds, West Yorkshire £45,000 - £50,000 Plus Commission, Excellent Benefits, Pension, Health Scheme Our client is one of the world's fastest growing language services companies. They achieve this through the provision of software, multimedia, translation and language technology to clients on a global basis. An opportunity now has arisen for an Operations Manag...
Contact Centre Partners is delighted to be supporting a leading global e-commerce organisation with its recruitment of a Customer Service Team Manager. Based in Cambridgeshire and reporting to the Contact Centre Manager, you will be responsible for managing approximately 65FTE via team coaches within this fast moving, customer service contact centre operation. The role requires a strong and experienced people manager with a suc...
Contact Centre Partners are delighted to be working with a forward thinking global organisation based in London who is currently looking for a Customer Service Manager to join their growing service focused operation. As the Customer Service Manager you will be responsible for the continuous management and development of a team consisting of a number of team leaders and a team of customer service agents, to ensure the highest stand...
Project Manager (Contact Centre / Unified Communications) Our client is an innovative Unified Communications and contact centre services company, focused on delivering exceptional customer contact strategies, applications and solutions. Position: Project Manager Location: Home based, Covering throughout the UK Salary: £40K - £44K, Plus benefits ROLE: The purpose of this role is to manage...
Communications Manager Birmingham- Fort Dunlop £30,000-£35,000+ Benefits Capita PLC is a leading FTSE 100 Business Process Outsourcing business who provide various solutions across public and private sectors. Service Birmingham is a joint venture partnership between Capita and Birmingham City Council. We provide world-class information and communications...
Quality Assurance Manager (19294) Newcastle Upon Tyne £25,000 CRB Check Required Purpose of Quality Assurance Manager Role : Part of the Carillion Services Domestic Energy Customer Service Team, led by the Head Of Customer Service, they are responsible for driving quality and Customer service across Domestic Energ...
Operations Manager - Contact Centre - Dorset - Circa £45k As the Operations Manager you will be responsible for overall performance of the Contact Centre by maintaining profits, client relations and expectations, developing and coaching Team Manager and Leads for our prestigious client in Dorset. Suitable Candidates should possess: A highly successful track record in Contact Centre Management within a technolo...
My client is a well-established retailer and has become a household name within their sector. Due to continued success and expansion they are now looking to recruit a Contact Centre Manager for their brand new service centre. This is a hugely exciting new venture and demonstrates clearly the impressive growth that this retailer is currently enjoying. The right person will play a key role in the successful start up of the new contact ...
Contact Centre Manager - £25,000+ OTE An exciting opportunity has arisen for a established and well know brand in Coventry. A brand new Contact Centre will be opening in July and my client is seeking an ambitious Contact Centre Manager to drive the teams forward. Key Accountabilities will include; - Operational management of the Coventry Contact Centre, comprising of Outbound sales, lead generat...
204 jobs matching this search were posted in the last week
Are you an ambitious individual with great people skills and the desire to succeed? A highly successful and innovative Vauxhall dealer group are currently looking for an Assistant Contact Centre Manager to join the Team at its Business Development Centre based at our Hayes branch. Since they were established in 2006 they have won many automotive awards including Automotive Management most improved company of the year 2009 award and ...
Contact Centre Manager (Job Share) Chippenham £30,089 - £37,008pa pro rata Permanent, Part Time 18.5 hours per week Our client has an exciting opportunity for a job share position working as a Contact Centre Manager. In this pivotal role you will manage a local contact centre, you will inspire and lead a team to deliver tailored, first point of contac...
Call Centre Manager £63,000-67,000 London My client operates a 150 seat inbound call centre that operates on a 24/7 basis. With full operational responsibility, including quality and resource planning teams, they are looking for a multi-channel call centre manager to deliver exceptional levels of service and employee satisfaction whilst driving maximum productivity and profitability. YOU MUST HAVE THE FO...
Job Title: Contact Centre Manager Location: Nottingham Salary: £30,000pa plus bonus and bens. Role Description Reporting to the Head of Operations the Contact Centre Manager (CCM) is responsible for delivering on customer service and call quality targets and for establishing and implementing call centre policies and procedures in line with overall corporate objectives. The CCM will also i...
Experienced Team Manager required for this innovative, fast growing Private Medical Insurance business. My client has a strong reputation as one of the market leaders in the PMI sector and continues to deliver a range of outstanding products in a competitive marketplace. They are currently looking for a highly experienced Team Manager to join their business and make a substantial impact on the service levels being delivered. W...
Contact Centre Partners is delighted to be supporting this 'not for profit' organisation with its recruitment of a Contact Centre Project Manager (6 month FTC) for its operation based in London. The focus of the project which you will be responsible for is change and transformation, both from a business operational and culture perspective. You will assess the needs of the organisation and introduce new telephony technologies an...
We are seeking a Call Centre Manager to assist with the day to day management of a busy customer service contact centre. Working alongside the Operations Manager to deliver outstanding service to all B2C customers. Great opportunity to work for an expanding operation. About the Role: Responsible for productivity and performance of all Team Leaders Manage staff against agreed quality targets Create training and co...
Customer Care Team Manager - £18k-£19k basic + monthly bonus based around team customer service KPI's. Manchester city centre based. This role gives you the opportunity to be part of a high profile customer care department for a market leading company. You will be responsible for managing, motivating and developing a team of approx 10 Customer Care advisors to deliver exceptional service standards through a variet...
Contact Centre Manager (Customer Experience Manager) - Customer Service Sky Newcastle What drives you? Is it getting the best out of others and delivering an excellent customer experience? Due to expansion, we have opportunities at Team Manager level in our Customer Services department in our dynamic site in Newcastle. Reporting to the Head of Site, you will lead, motivate and develop...
Experienced Team Manager required for this innovative, fast growing Private Medical Insurance business. My client has a strong reputation as one of the market leaders in the PMI sector and continues to deliver a range of outstanding products in a competitive marketplace. They are currently looking for a highly experienced Team Manager to join their business and make a substantial impact on the service levels being delivered. W...
My client, a major player in the North West, is currently looking to recruit an experienced Dialler Manager to lead and motivate the Sales and Collections team. The Dialler Manager is responsible for designing and delivering the outbound telephony strategy. You will ensure that the Sales and Collections teams achieve their targets and enhance the Customer Experience. You will have worked in a Dialler Management role within a...
Closing Date: Friday 26th April Position: Senior Operations Manager Salary: Up to £55,000 per annum dependant upon experience plus benefits JOB DESCRIPTION: An exciting opportunity has arisen with a leading Contact Centre based in Yorkshire for a Senior Operations Manager. This is a crucial appointment to provide leadership and direction to approximately 10 Team Managers, leading the telephony teams to maxim...
