Call Centre Manager Birmingham £40,000-50,000 My client is a B2B organisation with an entrepreneurial culture where expansion and change are a daily occurrence. They are now looking for a driven and motivated Call Centre Manager with the ability to lead up to a 100 seat multi-channel contact and reservations centre. YOU MUST HAVE THE FOLLOWING SKILLS: Current experience of leading a similar ...
TribePost Ltd are working on behalf of Qube GB to fill this vacancy. Available vacancy : Team Manager / Contact Centre Manager Location : Galashiels, Scotland Salary : from £17,000 per annum (Dependent upon experience) About QubeGB : QubeGB is an innovative ISP organisation, who provides a wide ran...
Contact Centre Partners are pleased to be supporting an international Sporting and Leisure company that are looking to recruit a Customer Service Manager to join its growing team in London. The Customer Service Manager will be managing a small team of agents within an inbound sales through service contact centre environment. This is a growing contact centre and the Customer Service Manager will be responsible for the day to day manage...
Operations Manager - Leading Language Services Company Leeds, West Yorkshire £45,000 - £50,000 Plus Commission, Excellent Benefits, Pension, Health Scheme Our client is one of the world's fastest growing language services companies. They achieve this through the provision of software, multimedia, translation and language technology to clients on a global basis. An opportunity now has arisen for an Operations Manag...
Contact Centre Partners is delighted to be supporting a leading global e-commerce organisation with its recruitment of a Customer Service Team Manager. Based in Cambridgeshire and reporting to the Contact Centre Manager, you will be responsible for managing approximately 65FTE via team coaches within this fast moving, customer service contact centre operation. The role requires a strong and experienced people manager with a suc...
We're Domestic and General and we lead the UK in providing consumer warranty protection for domestic appliances. Our contact centre based in the centre of Brighton is looking for a driven and motivated Contact Centre Account Manager to join our busy outbound team. This high profile role reports into the Outbound Operations Manager and works closely with the operational team & line management. As Account Manager you will be...
Contact Centre Partners are delighted to be working with a forward thinking global organisation based in London who is currently looking for a Customer Service Manager to join their growing service focused operation. As the Customer Service Manager you will be responsible for the continuous management and development of a team consisting of a number of team leaders and a team of customer service agents, to ensure the highest stand...
Contact Centre Partners are currently recruiting a Customer Experience Manager for a household brand based in the West Midland on a 6 month FTC. The Customer Experience Manager will drive the customer experience strategy through leading teams, shaping thinking and championing the customers' needs. You will have experience implementing new commercial channels including the introduction of telephony, SMS, Webchat and social networking....
Contact Centre Partners are pleased to be supporting our nationwide client, who is looking for a Sales Manager in the North West. As a Sales Manager you will be responsible for overseeing and leading a number of Team Managers and will be responsible for implementing SLA's and KPI's as well as delivering sales coaching where necessary. You will also have the autonomy to devise and implement new ideas and reward schemes to further deve...
Operations Manager - Contact Centre - Dorset - Circa £45k As the Operations Manager you will be responsible for overall performance of the Contact Centre by maintaining profits, client relations and expectations, developing and coaching Team Manager and Leads for our prestigious client in Dorset. Suitable Candidates should possess: A highly successful track record in Contact Centre Management within a technolo...
Operations Manager - Contact Centre - Dorset - Circa £45k As the Operations Manager you will be responsible for overall performance of the Contact Centre by maintaining profits, client relations and expectations, developing and coaching Team Manager and Leads for our prestigious client in Dorset. Suitable Candidates should possess: A highly successful track record in Contact Centre Management within a technolo...
Communications Manager Birmingham- Fort Dunlop £30,000-£35,000+ Benefits Capita PLC is a leading FTSE 100 Business Process Outsourcing business who provide various solutions across public and private sectors. Service Birmingham is a joint venture partnership between Capita and Birmingham City Council. We provide world-class information and communications...
Quality Assurance Manager (19294) Newcastle Upon Tyne £25,000 CRB Check Required Purpose of Quality Assurance Manager Role : Part of the Carillion Services Domestic Energy Customer Service Team, led by the Head Of Customer Service, they are responsible for driving quality and Customer service across Domestic Energ...
298 jobs matching this search were posted in the last week
My client is a well-established retailer and has become a household name within their sector. Due to continued success and expansion they are now looking to recruit a Contact Centre Manager for their brand new service centre. This is a hugely exciting new venture and demonstrates clearly the impressive growth that this retailer is currently enjoying. The right person will play a key role in the successful start up of the new contact ...
Contact Centre Manager (Job Share) Chippenham £30,089 - £37,008pa pro rata Permanent, Part Time 18.5 hours per week Our client has an exciting opportunity for a job share position working as a Contact Centre Manager. In this pivotal role you will manage a local contact centre, you will inspire and lead a team to deliver tailored, first point of contac...
Call Centre Manager £63,000-67,000 London My client operates a 150 seat inbound call centre that operates on a 24/7 basis. With full operational responsibility, including quality and resource planning teams, they are looking for a multi-channel call centre manager to deliver exceptional levels of service and employee satisfaction whilst driving maximum productivity and profitability. YOU MUST HAVE THE FO...
Location: Portsmouth Salary: £20,000 - £23,000 + up to 15% Bonus. Are you an experienced leader looking for an exciting opportunity? A world leading organisation based in Southampton are seeking a Team Manager to join an already successful department. Employing over 200 people in the flagship Southampton office, the sales department require a people focused and results driven manager. <br /...
Job Title: Contact Centre Manager Location: Nottingham Salary: £30,000pa plus bonus and bens. Role Description Reporting to the Head of Operations the Contact Centre Manager (CCM) is responsible for delivering on customer service and call quality targets and for establishing and implementing call centre policies and procedures in line with overall corporate objectives. The CCM will also i...
Contact Centre Partners is delighted to be supporting this 'not for profit' organisation with its recruitment of a Contact Centre Project Manager (6 month FTC) for its operation based in London. The focus of the project which you will be responsible for is change and transformation, both from a business operational and culture perspective. You will assess the needs of the organisation and introduce new telephony technologies an...
We are seeking a Call Centre Manager to assist with the day to day management of a busy customer service contact centre. Working alongside the Operations Manager to deliver outstanding service to all B2C customers. Great opportunity to work for an expanding operation. About the Role: Responsible for productivity and performance of all Team Leaders Manage staff against agreed quality targets Create training and co...
Customer Care Team Manager - £18k-£19k basic + monthly bonus based around team customer service KPI's. Manchester city centre based. This role gives you the opportunity to be part of a high profile customer care department for a market leading company. You will be responsible for managing, motivating and developing a team of approx 10 Customer Care advisors to deliver exceptional service standards through a variet...
I am looking to recruit a Customer Service Manager to design and implement the Fraud Customer Service Strategy for a key client of mine. This role is pivotal to the wider service strategy of this well known business. The Customer Service Manager will be responsible for: Consistent delivery of excellent Customer Service Management of external service suppliers Achievement of service KPIs within the Fraud ...
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Date: 3 days ago
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Poole, Dorset
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£45,000 per annum, inc benefits
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6 applications
Based in Poole Salary of £45,000 + KPI Bonus The Operations Manager (Support) is responsible for the translation of strategic and tactical objectives into operational activities, to meet key performance indicators. Demonstrating Leadership in terms of delivering results and the impact of the culture of the teams. To be considered for the Operations Manager role you will n...
Experienced Team Manager required for this innovative, fast growing Private Medical Insurance business. My client has a strong reputation as one of the market leaders in the PMI sector and continues to deliver a range of outstanding products in a competitive marketplace. They are currently looking for a highly experienced Team Manager to join their business and make a substantial impact on the service levels being delivered. W...
Contact Centre Manager (Customer Experience Manager) - Customer Service Sky Newcastle What drives you? Is it getting the best out of others and delivering an excellent customer experience? Due to expansion, we have opportunities at Team Manager level in our Customer Services department in our dynamic site in Newcastle. Reporting to the Head of Site, you will lead, motivate and develop...
