Operations Manager - Leading Language Services Company Leeds, West Yorkshire £45,000 - £50,000 Plus Commission, Excellent Benefits, Pension, Health Scheme Our client is one of the world's fastest growing language services companies. They achieve this through the provision of software, multimedia, translation and language technology to clients on a global basis. An opportunity now has arisen for an Operations Manag...
Job Title: Team Manager (Phone Operations) Location: Westminster, London Salary: Circa £25-30k pa inc performance bonus + 8% employer`s contribution pension The parties internal phone operation plays a key role in both internal and external outbound contact with Party members, donors, prospects and voters in key elections. Their environment combines the traditional challenge of a commercial call centr...
Our client is London's largest private hire and courier company and Europe's largest ground transportation company. They are looking for a Call Centre Manager to operationally manage their 24-hour, 365 day a year Call Centre. Based in Warren Street in Central London, the Call Centre comprises 100 seats and employs around 300 Agents across varying shifts. The successful candidate will be responsible for delivering an exceptional leve...
Job Title: Contact Centre Manager Location: Nottingham Salary: £30,000pa plus bonus and bens. Role Description Reporting to the Head of Operations the Contact Centre Manager (CCM) is responsible for delivering on customer service and call quality targets and for establishing and implementing call centre policies and procedures in line with overall corporate objectives. The CCM will also i...
Job Title: Assistant Call Centre Manager Location: Bolton Salary: £28-30,000pa Bonus: 15% Role Description Reporting to the Operations Manager the Assistant Call Centre Manager (ACCM) is responsible for delivering on customer service and call quality targets and for establishing and implementing call centre policies and procedures in line with overall corporate objectives. The ACCM wi...
Job Title: Assistant Call Centre Manager Location: Dudley Salary: £28-30,000pa Bonus: 15% Role Description Reporting to the Operations Manager the Assistant Call Centre Manager (ACCM) is responsible for delivering on customer service and call quality targets and for establishing and implementing call centre policies and procedures in line with overall corporate objectives. The ACCM wi...
We are seeking a Call Centre Manager to assist with the day to day management of a busy customer service contact centre. Working alongside the Operations Manager to deliver outstanding service to all B2C customers. Great opportunity to work for an expanding operation. About the Role: Responsible for productivity and performance of all Team Leaders Manage staff against agreed quality targets Create training and co...
Call Centre Operations Manager - Central London - £35k per annum Our client is seeking an experienced Call Centre Operations Manager to manage the day to day running of their customer service centre in Central London The main duties for this role will including managing the service centre of 50 Agent and 5 Team Managers on a daily basis, coaching and developing the team managers, making sure service level agreements and...
Call Centre Operations Manager - Central London - £35k per annum Our client is seeking an experienced Call Centre Operations Manager to manage the day to day running of their customer service centre in Central London The main duties for this role will including managing the service centre of 50 Agent and 5 Team Managers on a daily basis, coaching and developing the team managers, making sure service level agreements and...
A global, technology led organisation has an exciting opportunity for a Customer Support Manager who has extensive supervisory experience, ideally within a Contact Centre or Facilities Management environment. Saltaire, West Yorkshire Attractive Salary & Benefits ENER-G Switch 2 Ltd are part of the ENER-G Group of Companies, a £120m UK business which designs, develops, operates and finances energ...
Manpower have a fantastic opportunity for an experienced Assistant Call Centre Manager to join our Clients busy call centre based in Dudley West Midlands. The successful candidate will be reporting to the operations manager and will be responsible for delivering on customer service and call quality targets and for establishing and implementing call Centre policies and procedures in line with overall corporate objectives. You will be...
Manpower have a fantastic opportunity for an experienced Assistant Call Centre Manager to join our Clients busy call centre based in Dudley West Midlands. The successful candidate will be reporting to the operations manager and will be responsible for delivering on customer service and call quality targets and for establishing and implementing call Centre policies and procedures in line with overall corporate objectives. You will be...
Manpower have a fantastic opportunity for an experienced Assistant Call Centre Manager to join our Clients busy call centre based in Dudley, West Midlands. The successful candidate will be reporting to the operations manager and will be responsible for delivering on customer service and call quality targets and for establishing and implementing call centre policies and procedures in line with overall corporate objectives. You will be requ...
43 jobs matching this search were posted in the last week
Job Title: Sales Operations Manager - PMI Salary: £40,000 - £45,000 basic £70,000 - £75,000 OTE (uncapped bonus) ProtectLine Ltd and associated companies are a fast-growing Life and PMI insurance brokerage and are appointed representatives of the largest network in the UK (regulated and authorised by the FSA). We represent a panel of leading insurance providers including Legal...
Assistant Call Centre Manager required working with a multi-national outsourcing company directly in a call centre that supports the general public on their medical needs. Supporting the operations manager in developing and maintaining a culture of coaching and to develop and implement policies. All of which will support the achievement of service levels agreements, and call quality targets. The successful candidate will have at lea...
Customer Service team Rewarding Bonus Structure A Great opportunity for a big personality My Client is looking for a Operations manager to lead their call centre team, ensuring that the company’s growth pipeline is maintained. The client are a financial services company with an excellent growth track record based on their continuing ability to offer innovative products that are helping change...
Call Centre / Contact Centre Manager required for exciting Brighton business. Reporting to the Operations Manager this is a varied and diverse opportunity for someone with strong leadership and analytical experience. Working within an established and continually expanding business. This job will involve developing direct reports through the use of one-to-one coaching, training and performance management, ensuring employees develop in ...
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Date: 5 days ago
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Poole, Dorset
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£40,000 - £45,000 per annum
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10 applications
A unique position has become available to join a leading, technology focused company at Manager level. Working within their Call Centre Environment, the Operations Manager will manage and run the teams across the floor, up to 150 -200 people at any one time. As the Operations Manager you will be articulate, highly efficient, organised, be able to manage people well, develop team strategy and regulations. Job Overview: <...
A unique position has become available to join a leading, technology focused company at Manager level. Working within their Call Centre Environment, the Operations Manager will manage and run the teams across the floor, up to 150 -200 people at any one time. As the Operations Manager you will be articulate, highly efficient, organised, be able to manage people well, develop team strategy and regulations. Job Overview: <...
Do you have managerial experience within a Call Centre / Contact Centre environment? Do you further your career within dynamic organisation? Our client, a global organisation, is looking to recruit an experienced Customer Service Team Manager for its Operations Centre in Gloucester. You will lead, support and motivate your Team Leaders and their teams to achieve set objectives. Working within a busy service centre, your team w...
Due to their continued success, my client is looking to recruit an Operations Planning Manager to oversee the Contact Centre and Resource Planning teams. The Operations Planning Manager will be responsible for global operational resource across several business units. You will be responsible for: Efficient delivery of agreed Service Levels Workforce Management Short, medium and long term forecasting</li...
Sales Team Manager - B2B Manchester £28,000-30,000 (OTE £46-60K) +car/car allowance +benefits My client is operates a sales call centre that sells high-value services to business customers. As Sales Team Manager, you will manage, coach and motivate a team of 8-12 heavily commissioned sales representatives within a predominantly new business environment. YOU MUST HAVE THE FOLLOWING SKILLS &...
Call Centre Team Manager We are currently recruiting for a call centre Team Manager to work in a established call centre in Portsmouth. This award winning FTSE 100 Call Centre that has represented many of the worlds largest brands globally. With a call centre floor that doesn't feel like a call centre but a place where brilliant, motivated people come to work and would require a Manager that is able to develop succes...
Reporting to the Operations Manager the Assistant Call Centre Manager (ACCM) is responsible for ensuring specific Service Level and Service Quality are delivered at all times while achieving targets for call centre efficiencies. You will be implementing call centre policies and procedures in line with overall corporate objectives. The ACCM will also implement a culture of coaching through a coaching style of leadership in line with b...
£45K & Extensive Benefits In addition to being a global organisation, our client is one of the most successful and pioneering in their industry. Experiencing continued growth, they are seeking a self-motivated and highly driven team manager who will be able to contribute and shape the on-going needs and management of the team. The ideal candidate will have proven experience of managing a significant team...
