Windows System Administrator (3rd Line Support)

You might not work on the frontline.  But, to our customers, you’re a critical part of the team throwing them a lifeline. You see, in the grand scheme of things your specialist skills are just as important in solving our customers’ home emergencies as the skills of those holding the spanners or taking the calls. After all, if you don’t do your job well, our engineers and contact centre people can’t do theirs.

When HomeServe was first established in 1993, it was with the aim of being the first place people turn to for home emergencies and repairs. The past 18 years has seen HomeServe grow into a FTSE 250 company with fantastic growth both in the UK and overseas.  Our business offerings have grown and with that our career opportunities.  Despite our growth we haven’t lost sight of that goal.

You will be fundamentally responsible supporting all HomeServe users with all Windows servers and related components. This includes designing, installing, configuring, administering, and fine-tuning Windows operating systems and components across the organization in a timely and efficient manner.

 Role Responsibilities

• Troubleshoot and resolve infrastructure hardware and infrastructure software / application problems, including end user desktop PCs, enterprise data servers and enterprise storage.
• Ensure that Windows-based workstations and servers comply with established policies, standards, and configuration guidelines, creating and improving policies / standards if required.
• Work with the Application Team(s)/DBA’s to define and implement both system and data backups in line with the Business requirements. Performing system / ad-hoc file recovery procedures where required.
• Develop and maintain Windows training materials and systems documentation for educating end users and new IT staff.
• Participate in team meetings and attend HomeServe IS meetings as required.
• Escalate problems as necessary using the agreed escalation process for your site.
• Use the service desk system and change system to schedule work and ensure customer communication.
• Participate in an out of hours support rota.

Candidate Requirements

• You will have previous extensive exposure to a 24-7 demanding environment. This should include implementing, supporting, fine tuning and managing wintel environments.
• You will have experience of installing, configuring, and maintaining Windows 2003, Windows 2008 servers, and related Windows networks.
• You will have working technical knowledge of Microsoft IIS, Microsoft ISA, Microsoft SQL and be experienced with supporting and proactively managing Microsoft Exchange. You should also have extensive application support experience with Citrix / Terminal Servers, managing large Citrix farms, BES, AD, clustering technologies, SCCM, VPN, SAN Management, back up and Disaster Recovery.
• You will have excellent communication skills, both written and verbal, be results focussed and have excellent problem solving and analysis skills.

So why should you work for HomeServe? Well, for a start we value our people just as much as our customers. That’s why we provide a supportive and fun working environment - giving you recognition for your work, with all the training, challenges and encouragement you need to realise your full potential.

As for the benefits package - in addition to a competitive salary, contributory pension, 25 days’ holiday, we also offer free gym membership.