Training and Development Officer

Location: Birmingham

Salary: Up to £20,000 depending on experience

Job Type: Permanent

Normal hours of work are 9.00am-5.30pm Monday to Friday. However flexibility is required in order to deliver training activities within the call centres operational hours between 8.00am-8.00pm.

The role:

Are you a resilient customer focused trainer with demonstrable training experience gained within a contact centre environment?

If this sounds like you we have a fantastic opportunity for a driven, target focused individual to join our friendly and progressive Training and Development department based in Birmingham City Centre.

The ideal candidate will have had experience in the design, implementation and delivery of multiple training activities with a qualatitive and proactive approach. The ideal candidate will also have experience in delivering training in both sales and customer service environment.

Main responsibilities:

• Implementing training approaches that meet the business and client objectives, contributing to the company’s continuous improvement ethos
• Working with Operational Teams on quality programs and initiatives; designing, delivering, evaluating and testing training programs.
• Making recommendations for change, identifying and agreeing future training requirements and establishing interventions.
• Implementing strategies to improve staff performance and team quality through individual training needs analysis and monitoring.

Skills/attributes

• Sound understanding of how training can influence achievement of business objectives.
• Strong motivational skills to develop people’s attitudes and skills.
• Excellent communication skills to impart knowledge and information.
• Flexibility in shifting priorities.
• Ability to identify and respond appropriately to training requirements.
• Committed, enthusiastic, positive, resourceful and resilient.

Interested? Click apply and you have taken your first steps towards an exciting opportunity!