A well established leisure company located in East Grinstead are seeking a Trainer to join them on a permanent basis.
Purpose of Job:
Working to support the companies strategy by initiating, developing and delivering appropriate and measurable learning and development activities across all departments as required.
Key Tasks
To work in line with the L&D strategy to support the development of all colleagues.
In conjunction with the Business Support Team to create and work to an agreed process for training updates and general communications around Continuous Improvement (system, process and compliance).
To work with the Contact Centre Quality Service Team ensuring identification and consistency of learning and development provision.
To develop and improve product and system training.
To ensure all product training materials in areas of responsibility are maintained in a timely fashion as appropriate.
As a result of system upgrades, to run updates and refresher training in areas of responsibility as required.
To develop and deliver a range of ‘soft skills’ development activities to support Personal Development Programmes as identified by Line Managers.
To promote and work to all the companies compliance requirements.
To evaluate and review all learning and development activities in line with the agreed continual improvement process.
To create and develop company templates to maintain accurate records of learning and development activities undertaken, evaluations and any other administration as required to support the training function.
Knowledge, Skills and Experience required
Excellent communication and presentation skills
Previous experience of systems training essential
Ability to demonstrate effective coaching skills
Ability to work on multiple projects simultaneously in a fast paced environment
Excellent attention to detail and organising skills
The ability to interact and work confidently with staff at all levels across departments
A good working knowledge of all Microsoft applications (i.e., Word, Excel, PowerPoint)
Experience of designing formal training courses is desirable
Experience of creating user support guides and other L&D materials is desirable
Experience of preparing and delivering training within the travel/leisure industry is desirable
This is an excellent opportunity to join an exciting and growing organisation. If you feel that you can excel in this position then please apply immediately.
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