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Tenant Referencing Agent

  • Penarth, South Glamorgan
  • £16,000 per annum
  • 53 applications
  • Job type: Contract, full-time
  • Date:
  • Reference: 24665767
  • Duration: 12 months
Profile

Yolk Business Support Recruitment specialise in recruiting for a wide range of business-critical commercial positions across a variety of industries. We source candidates with a proven track record of sales achievement and work with clients that will deliver on your career aspirations.

The Client
Our Client is a customer focused business on the outskirts of Cardiff. They are looking for a Tenant referencing Administrator to join their team due on a 12 month fixed term maternity cover.

Responsibilities

  • Contact referees by phone to obtain verbal references
  • Follow up previous phone calls to ensure that all relevant documents have been received by the referee
  • Document your activity for all references
  • Work in line with FCA and DPA regulations
  • Take ownership and responsibility of your workload
  • Assess tenancy applications in accordance with criteria
  • Work to predetermined service level agreements
  • Report to the Line Manager any problems encountered


Requirements

  • Passion and motivation to deliver world class customer service consistently and within service level agreements.
  • A pleasant and friendly personality with strong verbal and oral skills.
  • Ability to organise, prioritise and manage own workload effectively whilst working as an individual and as part of a team.
  • Ability to communicate effectively with internal and external customers to form effective working relationships.
  • Ability to show empathy and appreciation of customer frustrations whilst effectively offering appropriate resolutions.
  • Good knowledge and understanding of Microsoft Office packages and good typing skills.


Rewards

Basic salary £16,000

12 month fixed term 

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