- Date: 2 days ago
- Uxbridge, Middlesex
- £13.50 - £14.50 per hour
- 6 applications
Our client is looking for an experienced Service Desk Team Leader who will ideally have come from a larger service desk environment. You will be responsible for the day to day management of circa 10 service desk analysts. The ideal candidate will be aware of and capable of affecting the daily KPIs associated with a customer focused service desk such as call answer rates, speed, customer satisfaction, first time fix and quality. <li...