Technical Support Engineer

Are you IT and technically minded?

Have you previously worked within telecommunications?

Do you have knowledge of C++ and Linux?

If so, please keep on reading as we have a new opportunity you may be interested in…

One of our clients based in Dorchester is seeking a Technical Support Engineer who has ideally come from a telecommunications background to join their team. You will be responsible for providing in-depth technical support for all global customers, however your role will also involve:

• Assisting Tier 1 and 2 personnel in solving technical problems and investigating escalated issues by confirming the validity of the problem and seeking solutions for more complex issues.
• Installation duties, remote and onsite, the candidate should be willing to travel to worldwide installation sites.
• Providing regular customer feedback regarding resolutions and updates and be able to build an advanced customer relationship.
• Work alongside the Engineering team to provide solutions.

The successful applicant will have the following:

• A previous background providing technical support
• Excellent written and verbal communication skills
• C++ and Linux knowledge essential
• Extensive product and protocol knowledge
• Be able to provide demo’s and training catered to various ability levels

Hours: Monday - Friday 9:00am - 5:30pm

Salary: £25,000 - £30,000 DOE

To apply, please send a copy of your CV to Suzanne Piesley.