Team Manager

Job title: Team Manager - Performance

Salary: £22,000 per annum

Location: Purley, Croydon, Bromley

Skills: Performance Management, Staff Appraisals, Training, Excellent Communication Skills

Hours: Working on a semi shift pattern, 35 hours per week between 06:30 and 22:00. This will include weekends and bank holidays.

The Role:

Working within a blue chip organisation this role is responsible for supporting and developing team members to enable delivery of the standard and quality of service expected.

• Ensure that PDPs are in place for all members of the team and are used as a tool to support and monitor development
• Provide real time support and guidance when needed/requested ensure that development needs are discussed during one to one meetings
• Ensure that all team members are performing to the required standard and that any shortfalls are addressed
• Manage absence in line with company policy
• Conduct counselling and disciplinary meetings when appropriate in line with company procedures
• Nurture a culture which based on brand values and is customer and client oriented
• Motivate the teams to live the brand and love the values and consistently aspire to deliver an excellent service.
• Ensure that all information, relevant to the department is effectively communicated to the team.
• Follow up on policy and procedural changes on a one to one basis when required to ensure understanding.
• Maintain accurate training, coaching and feedback records for the teams
• Ensure that payroll submission is completed in a timely and accurate
• Ensure that Absence records are accurately maintained and submitted in accordance with company policy

The Candidate:

In order to be successful in the role you should possess the following skills and attributes;

• A minimum of 5 GCSEs at Grade A - C including Maths and English
• Previous experience of managing a team within a call centre environment
• Previous performance management experience
• The ability to provide on-going training and performance development.
• Strong leadership and motivational skills

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.

YourRecruit (UK) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.