Team Manager Insurance or Financial

We have an urgent vacancy for an experienced Insurance or Financial Services Call Centre Team Manager.

You will have experience of working within an Insurance or Financial Services environment, managing teams up to 16 people ensuring targets are set for the team, which are aligned to company goals and business requirements are achieved.
You will be responsible for all revenue sources from the sale of core products and add on products are maximised.

You will have experience of managing and motivating a team ensuring targets are achieved and exceeded by focussing on the coaching, training and development of the team.

Job Knowledge, Skills & Experience

You will have experience in an insurance and/or contact centre environment with responsibilities for people management.

You will be able to work effectively within the inbound sales process, not only managing a team but setting your own targets and workload

The position carries responsibility to ensure all business plan targets and service level agreements relating to operational deliverables are met and therefore must have experience in this type of environment.

You will have proven experience in all forms of staff development, appraisal, objective recruitment & selection processes.

You will have strong negotiating and influencing skills to positively motivate all direct reports.

You will possess excellent communication skills, along with proven experience in team building, planning, organising and decision-making.

Unfortunately we are unable to respond to everyone who applies. However, if you have not heard from us within 48 hours, then please accept our sincere apologies but it is unlikely you have been chosen for submission of this role.