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Team Leader
- Northampton, Northamptonshire
- £18,000 - £25,000 per annum
- 40 applications
- Job type: Permanent, full-time
- Date:
- Reference: 21147517
About You:
You will be a quick learner, hungry for success, and a thirst to learn about our exciting business. Ideally you will have experience of leading teams in a similar fast paced commercial sales or customer services environment. You will have outstanding people management skills and a good understanding of current concepts and trends in a performance management operation. Due to your excellent management and motivational ability, your team will have had a record of consistently achieving or exceeding their targets, whilst at the same time delivering high standards of customer service. You will be used to motivating and inspiring your people and managing them through change. With a flexible and adaptable approach, are you ready for this next challenge in your career? If so, we’d like to hear from you!
Key Duties of Role:
• Manage a team of agents, to achieve productivity targets and KPIs
• Identify training and development needs and ensure suitable development and learning opportunities are provided
• Act as the coach and trainer for your team – conducting training sessions to enhance, encourage and consistently improve product and behavioural competence and understanding
• Manage performance and productivity in line with targets on a daily basis
• Carry out regular reviews of performance, including monthly 121’s, Performance Improvement Plans and on-going coaching to improve agents performance
• Successfully motivate and inspire individuals to exceed performance goals, including appropriate use of available incentives
• Effectively manage resource within the team, maintaining ownership and responsibility, including team budget, attendance, performance and cost per claim.
• Communicate effectively at all levels ensuring excellent working relationships are developed and maintained within Quality and Fulfilment
• Implement and maintain effective working practices in a team environment ensuring that all standards are maintained
• Ensure feedback on trends and issues are collated and communicated effectively and efficiently
• Creating a collaborative team environment through staff development, motivation and empowerment.
Person Specification:
• You will have proven team leader experience.
• A proven record of achieving motivation through coaching, training, mentoring and teamwork in a business environment
• Able to demonstrate strong people management skills and the ability to deliver to a very high standard in a fast changing environment
• You will be a confident people person with excellent communication skills as you will not only need to agree and implement plans with each team member, but you will also need to liaise with others in the business to act on management information
Job Title: Team Leader
Reporting To: Quality & Fulfilment Manager
Location: Northampton
Hours:
40 hour week, flexible shifts between the hours of 12pm and 12am Monday to Saturday
Salary: £18000-£25000 depending on experience plus uncapped team performance bonus structure
You will be a quick learner, hungry for success, and a thirst to learn about our exciting business. Ideally you will have experience of leading teams in a similar fast paced commercial sales or customer services environment. You will have outstanding people management skills and a good understanding of current concepts and trends in a performance management operation. Due to your excellent management and motivational ability, your team will have had a record of consistently achieving or exceeding their targets, whilst at the same time delivering high standards of customer service. You will be used to motivating and inspiring your people and managing them through change. With a flexible and adaptable approach, are you ready for this next challenge in your career? If so, we’d like to hear from you!
Key Duties of Role:
• Manage a team of agents, to achieve productivity targets and KPIs
• Identify training and development needs and ensure suitable development and learning opportunities are provided
• Act as the coach and trainer for your team – conducting training sessions to enhance, encourage and consistently improve product and behavioural competence and understanding
• Manage performance and productivity in line with targets on a daily basis
• Carry out regular reviews of performance, including monthly 121’s, Performance Improvement Plans and on-going coaching to improve agents performance
• Successfully motivate and inspire individuals to exceed performance goals, including appropriate use of available incentives
• Effectively manage resource within the team, maintaining ownership and responsibility, including team budget, attendance, performance and cost per claim.
• Communicate effectively at all levels ensuring excellent working relationships are developed and maintained within Quality and Fulfilment
• Implement and maintain effective working practices in a team environment ensuring that all standards are maintained
• Ensure feedback on trends and issues are collated and communicated effectively and efficiently
• Creating a collaborative team environment through staff development, motivation and empowerment.
Person Specification:
• You will have proven team leader experience.
• A proven record of achieving motivation through coaching, training, mentoring and teamwork in a business environment
• Able to demonstrate strong people management skills and the ability to deliver to a very high standard in a fast changing environment
• You will be a confident people person with excellent communication skills as you will not only need to agree and implement plans with each team member, but you will also need to liaise with others in the business to act on management information
Job Title: Team Leader
Reporting To: Quality & Fulfilment Manager
Location: Northampton
Hours:
40 hour week, flexible shifts between the hours of 12pm and 12am Monday to Saturday
Salary: £18000-£25000 depending on experience plus uncapped team performance bonus structure
