Team Leader / Team Manager

Team Leader / Team Manager

About our company

Harrington Brooks is one of the longest established & well respected Debt Management companies in the country, with over 12 years experience in the sector and over 30,000 paying clients.

Role:

To lead, manage and motivate a team within the Operations Department to provide a first class service to all customers. Providing leadership towards the achievement of maximum profitability and growth in line with company vision and values.

• To lead, manage and motivate the team
• Ensure staff and team targets, service levels and key performance indicators are met, on a daily basis.
• Drive performance through quality monitoring, performance management  & identifying individual training requirements
• Provide regular coaching and training on new and existing staff
• Provide support and assistance for team members to help and develop their skills and knowledge
• Take ownership for resolving day-to-day team issues
• Receive detailed enquiries, qualify, filter and distribute within given boundaries
• Ensure adherence to staffing schedule.
• Advise the Department Manager on issues such as staff development, training, shifts, overtime, targets, service levels, productivity etc.
• Identify improvements where necessary and make recommendations on solutions.
• Ensuring additional sales potential are recognised and actioned, personally and through team.
• Hold regular Team meetings to ensure effective communications to the department.
• To conduct regular call monitoring and feedback in a regulated environment.
• Leads by example in areas of personal appearance and image, leadership and integrity, steadiness under pressure, commitment, time management, corporate responsibility and ethics.

Experience:

Management experience for at least 1 year essential.

1 year’s debt solutions or financial services experience essential

• Be computer skills proficient, particularly on Microsoft office.
• Have an excellent and confident telephone manner.
• Have excellent organisational skills.
• Have an outgoing personality, conscientious with an eye for detail and an eagerness to learn.
• Ability to motivate others
• Ability to multi-task effectively through accurate planning, prioritisation and utilisation of own time and that of the team
• Willingness to be flexible dependant upon the demands of the business dynamics.
• Ability to work under pressure
• Strong product and technical knowledge.
• Proven track record of skills and achievements

Salary:

Up to £25,000 per annum + bonus.

Benefits:

• 4 x Salary Death In Service Scheme.
• Up to 33 days holiday per annum, including Bank Holidays.
• Private Healthcare (after qualifying period).
• Employee discount scheme, including discounted gym membership.
• Canteen area with internet access.
• Free Hot & Cold Drinks.
• Staff Referral Scheme.
• On going training and coaching.