Team Leader (Financial Services)

Fantastic career advancement

Excellent Salary

Many benefits including free onsite gym

Our client has been operating in the financial sector for over 20 years and has established itself as a leading company in the Manchester area. The company has a unique approach providing many benefits for their customers as well as their staff which is why they have been in the Times Top 100 for the past five years displaying quality and consistency.

This role will involve managing a team of 12-15 Account Managers who are efficient in there positions. You will be responsible for ensuring operations run smoothly within the company and aiding staff where necessary.

Key Responsibilities include:

• To generate business through the team equal to or in excess of team target set for month.
• To ensure all customers are treated within the guidance of Compliance (FSA)
• To ensure Account Managers update computer records
• To ensure all employees are preparing and administering internal documentation.
• To act in professional and competent manner when conducting business on behalf of the department.
• To monitor work flows within the given time-scales.
• Prepare 1 to 1s and provide constructive feedback.
• To complete annual appraisals and monthly PDP’s within the required time-scales.
• To identify training needs and complete development based on findings.
• To prepare KPI reports as and when required.

If you have had previous management experience in a call centre environment at this level and are keen to work for a growing company in a corporate environment then this could be a fantastic opportunity.

The salary for the role is £26,000 plus bonus, as well as a variety of benefits.