Support / Service Delivery- Team Lead

Support / Service Delivery- Team Lead- Aberdeen- £25,000-£33,000 + Excellent Benefits

Support Analyst/ Senior Service Desk Analyst/ Service Desk Lead / Senior Service Delivery Analyst / Service delivery team lead required for a permanent position in Aberdeen.

Cathcart Associates are working with one of Scotland's most prestigious companies to recruit a Service Delivery Team lead for a permanent position in their Aberdeen office.

This is a tremendous opportunity for the right individual as my client is offering a career with excellent promotion prospects, combined with a great package and excellent training opportunities.

Key Responsibilities:

** Developing and maintaining face to face relationships with customers across all locations

** Take ownership of every IT issue from the 1st 2nd and 3rd line teams on site and internationally through to resolution

** Service delivery compliance in line with agreed methodology (ITIL Based) and in line with approved business processes

** Maintain asset registers and track equipment as well as being proactive in ensuring maximum uptime for the users supported

** Configuration of equipment such as desktop, Laptop and video conferencing systems

** Take responsibility and deputise for the Service Delivery Manager

** Regular service measurement through customer surveys. Providing targeted user training programme / knowledge share.

To be considered for this vacancy you must have experience with most, if not all of the following:

** Extensive working knowledge in a service driven support environment

** Technical background required to offer support on short SLA to encompass all IT requests and incidents on behalf of a small number of senior executives

** Experience of supporting high end video conferencing equipment

** Experience pushing support functions for speedy resolution without any direct line authority

** Experience working with AV and Video conference units

** Great knowledge of Service Desk / delivery operations including good knowledge of ITIL practices, industry trends and customer service

** Extremely motivated, organised, combined with strong process and documentation skills

** Passion for best in class service delivery

For more information, apply now and call John McMahon, Infrastructure and Support Consultant on .