Support Manager - working for a market leader

ADP Dealer Services International is part of Automatic Data Processing, Inc. which is one of the largest providers of business solutions to employers and vehicle dealerships around the world. We bring 60 years of unrivaled industry experience to the marketplace.

The ADP ZA Software Support Department is responsible for the daily management of Customer support and software maintenance. Currently for this department we are looking for an experienced and dynamic Support Manager to run our professional team.

Role:-

The main purpose of the role is to resource, organise, and facilitate teams of Support Analysts and Team Leaders in providing high quality, accurate and timely support

• You will be responsible for proactively managing each of ADP SA based customers including managing escalations, participating in user group meetings, and developing operational relationships with the key OEM.
• You will be asked to actively participate in setting team objectives & ensuring they are measurable and achieved.
• You will work as part of the wider UK Region Support teams, as well as the local customer services team and Technical Escalation team to provide "World Class" service.
• You will be required to find solution to any problem and react to our customers' request in a timely manner
• you duties will include continuous review of support processes and working practices, and making suggestions as and when required, to ensure the highest possible levels of service are being delivered.

Qualifications Required:-

We are looking for candidates with strong managerial background who led large teams and are familair with performance management methodology.

We would like our candidates to demonstrate:-

• Previous experience in a large, complex organisation
• Proven track record of managing large teams and solving all relate issues
• Good understanding of the customer service environment and helpdesk/call centre area
• Ability to work under pressure and against tight deadlines
• Flexibility, integrity and problem-solving skills are a pre-requisite to be successful in this role.
• Outstanding verbal and written communication skills and ability to articulate challenges and solutions and set expectations to both analysts, team leaders and executive level management

We are looking for a team player who is influential and builds good working relationships across all functions so if this is who you are please apply immediately.