Supply Chain Service Coordinator - INTERVIEWS IMMEDIATELY

THIS ROLE IS VERY URGENT: INTERVIEWS THIS WEEK TO START ASAP

Service Coordinator/Supply Chain

Reports to: Service Manager

Note: This is a superb role. Fixed term for 9 months initially. Will go permanent for the right candidate. Must have Supply Chain experience - Good Excel and Database Skills and excellent Communications Skills.

THIS WOULD SUIT A VERY GOOD SUPPLY CHAIN CO-ORDINATOR, WITH EXPERIENCE OF PLANNING, SUPPLY CHAIN PERFORMANCE, ISSUE RESOLUTION AND GOOD CUSTOMER SERVICES EXPERIENCE.

Purpose: Support the Service Manager in the execution of franchisee issue resolution, communication and planning processes

Our client is a management company supporting franchises across UK and Europe. Formed in 2001 by a group of enterprising franchisees that wanted to benefit from the discounts that could be achieved through buying together and based on a model already in place in North America, they deliver financial and service benefits their clients.

Principal responsibilities

• Issue Resolution
• Client contact point - "where can I find…"
• Coordination and issuing company communications
• Web-Site management
• Database management
• Coordination of client surveys
• Attendance at Distributor or supplier meetings
• Attendance at client meetings
• Administration and support
• Service Manager

Qualifications, skills and knowledge:

• Customer Service experience
• Supply Chain understanding

Personal qualities

• Collate, evaluate & manipulate data
• Ability to drive behaviour changes from suppliers
• Self motivated
• Good organisation skills
• Exceptional time management skills
• Resilient & calm under pressure
• Responsive
• Empathic to challenges and issues
• Good listening skills
• Strong customer service skills - good telephone manner
• Ability to manage varied range of queries relating to different topics and ability to grasp basic technical knowledge
• Intermediate/High Computer skills (formula, look ups, pivot tables)

Performance measures:

• Client Meeting Attendance and Follow-Up
• Management and follow-up of client equipment & distributor related issues
• Effective escalation / routing of non-distributor related issues into Company team
• Execution of required communications
• Survey Score
• Improvements

Accountable for:

• Decision & filter on issue management and escalation (who, when & where) with no direct financial consequence

Key Competencies:

• Delivering Results and Meeting Customer Expectation
• Following Instructions and Procedures
• Working with People
• Persuading and Influencing
• Analysis
• Coping with pressures and Setbacks

Location(s): High Wycombe
Salary: £28-30k