Spares Co-ordinator

Spares Co-ordinator

Based in Poole

Salary - £17k - £17.5k pro rata

A manufacturing and engineering organisation in Poole are looking to fill a Spares Co-ordinator role.

This will be a part time role of circa 20 hours per week. The set working hours will be:

Wednesday: 12:30 to 17:00
Thursday 8.30 to 17:00
Friday 8.30 to 17:00

1. Customer Management Activity

* The preparation of quotations (including costing and pricing of non stocked items) and any resulting correspondence
* Receive and process orders, arranging for packaging and alternative delivery as may be necessary
* Maintenance of records of quotations, orders, chasing shortages, updating spreadsheets and logging KPIs
* To be instrumental in enhancing processes, where appropriate as may from time to time be employed in conjunction with the Support Services Manager
* Add new items to spares lists and investigating and processing credits

To be able to converse by telephone and correspondence regarding various aspects of the spares business, requiring a sound knowledge and understanding of the Business's product range.

2. In-company Liaison

* Internal: Service Engineers, Sub Contractors and all other levels of staff, including Senior Managers, Service Team, Works, Accounts and Sales Teams
* External: Continuous contact with customers and end users to meet clients' needs for spares requirements

Personal Profiles and Competencies

Skill Levels:

* Education: to at least GCSE standard grade C or above, or equivalent Maths and English as a minimum required
* Good time management skills are required
* Ability and aptitude to work outside immediate job to meet team and customer requirements
* Ability to manage extreme pressure and workload during the client's season, typically, October to April
Experience:
* Previous orders/invoicing experience
* Customer services type role
* Administrative experience
* Competent IT & data entry skills
.
Interpersonal Skills:
* Ability to negotiate with people with tact and discretion, leaving the customer satisfied with the outcome
* Good communicator - able to listen and transmit effectively
* Good telephone skills - able to deal with all contacts in a professional manner

Product Knowledge:
* Spare parts knowledge ideally
* Must have worked with a product

If you would like more information about the Spares Co-ordinator role or to apply please submit your CV, all applications will be treated in the strictest of confidence.

Thank you in advance for your application.